Old Dated Alerts

[Ankur Mishra]

Hello Masters,

 

 

The issue is happening with ntevl probe. Whenever the probe is Re-started, it reads the back dated events again and generate alerts on them.

 

NOTE:- Alerts are only generating on the events, on which we have enabled monitoring.

 

I am really clueless here, what causing the issue. I have pasted the cfg file for more clarification on the configuration part.

 

Thanks in Advance.

 

 

 

Regards

Ankur Mishra

Attachment(s)

ntevl.txt.zip   2 KB 1 version

[Franklin Ravi D'souza]

Hi ,

 

What ntevl version and OS version this issue is occuring 

https://communities.ca.com/thread/241787503-ntevl-probe-generating-alerts-of-old-events

 

Would suggest the following changes be made to your ntevl.cfg
from
<setup>

enable_pos_backupfile = no
pos_backup_interval = 10
save_log_list_on_upgrade = no
is_upgrade_case = yes

to
<setup>

enable_pos_backupfile = yes
pos_backup_interval = 10
save_log_list_on_upgrade = yes
is_upgrade_case = no

Also please upgrade to 7.93 version of the robot and the latest version of ntevl which is 4.31

[Ankur Mishra]

Yup that resolved my issue. Thanks Myte for the help.

 

Regards

Ankur

[Ankur Mishra]

Hello,

 

Still i am facing issue with this.

Now the problem is whenever i am manually performing the below changes to the ntevl configuration the problem seems sorted but when i create a package and push it to the servers the problem reappears.

It seems that pushing package is not working and configuring ntevl manually is working perfectly fine.

 

Any guess why this is happening so. Am i missing something here ?

 

 

<setup>

enable_pos_backupfile = no 
pos_backup_interval = 10 
save_log_list_on_upgrade = no 
is_upgrade_case = yes

to 
<setup>

enable_pos_backupfile = yes 
pos_backup_interval = 10 
save_log_list_on_upgrade = yes 
is_upgrade_case = no

[Yu Ishitani]

hi, ankur - we track this through your support case opened for this. - thanks. yu ishitani