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Web Service - changeStatus method

  • 1.  Web Service - changeStatus method

    Posted 09-07-2018 09:15 AM

    Hello everybody, somebody know how can I change a ticket status to POSTPONE? the changeStatus() method can make it? or there is another method to do that?

    Plaese help me!



  • 2.  Re: Web Service - changeStatus method

    Posted 09-07-2018 10:51 AM

    Hi Carlos,

     

    Yes you will want to use the changeStatus method, please find more info on this below:

     

    Web Services Business Methods - CA Service Management - 17.1 - CA Technologies Documentation 

     

    Also be sure that the previous status to POSTPONE is a valid transition.

     

    Thanks,

    Scott



  • 3.  Re: Web Service - changeStatus method

    Posted 09-13-2018 06:48 AM

    You can also use the updateObject() method.



  • 4.  Re: Web Service - changeStatus method

    Posted 09-11-2018 05:11 PM

    Carlos, did Scott's suggestion of using the changeStatus() helped, or you looked for some xml script example? Thanks _Chi



  • 5.  Re: Web Service - changeStatus method

    Posted 09-18-2018 10:43 AM

    carvato 

     

    Do you require any additional assistance on this topic?

     

    If not, please mark one of the provided responses as correct so that this thread can be closed.