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Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

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  • 1.  Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

    Posted 08-21-2018 10:48 AM

    Hello i cant fix the problem,

    i try to use the CMD Command 

    S:\Introscope 10.5>introscope10.5.2.91windowsAMD64SAP.exe LAX_VM "C:\Program Files\Java\jdk1.8.0_45\bin\java.exe"

    the same fail  

     

    System Server 2016 Version 1607 OS Build 14393.2430 

     

    Flexeraax2$aaa: C:\Users\domadmin\AppData\Local\Temp\I1534860429\Windows_Pure_64_Bit\resource\iawin32.dll not found
    at Flexeraax2.af(Unknown Source)
    at Flexeraax2.aa(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)



  • 2.  Re: Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

    Posted 08-21-2018 01:02 PM

    Dearr Andre:

      This error seems to occur even without installing APM. Use an earlier Java release . 

    Can other Community members mention other suggestions?

    iawin32.dll not found during 64 bit windows install... 

     

    And one for APM 

     

    https://docops.ca.com/ca-apm/10-3/en/ca-apm-release-notes/known-issues/installation-and-upgrade-known-issues
    Launch the Introscope installer with JRE 1.8 u45 or earlier version using the following syntax:

    Introscope.exe LAX_VM "C:\Program Files\Java\jre1.8.0_45\bin\java.exe"
    This allows the installer to be launched using 1.8u45 instead of using the JRE bundled within the installer.

    To uninstall CA APM on a Windows 10 platform, use the following command:

    Uninstaller.exe LAX_VM "C:\Program Files\Java\jre1.8.0_45\bin\java.exe"



  • 3.  Re: Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found
    Best Answer

    Posted 08-22-2018 02:48 AM

    Thx 4 the help now ist works, 

    i make a mistake 

    introscope10.5.2.91windowsAMD64SAP.exe LAX_VM "C:\Program Files\Java\jdk1.8.0_45\bin\java.exe"  <- this whas the fail

     

    whits 

    introscope10.5.2.91windowsAMD64SAP.exe LAX_VM "C:\Program Files\Java\jre1.8.0_45\bin\java.exe" this works  



  • 4.  Re: Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

    Posted 08-22-2018 08:35 AM

    Thank you Andre for sharing the solution with us . This will help others in the near future! 



  • 5.  Re: Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

    Posted 08-21-2018 01:21 PM

    Also make sure your JRE is 64-bit or vice versa.



  • 6.  Re: Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

    Posted 08-21-2018 03:38 PM

    Also make sure you're executing the EXE inside an administrator command prompt.



  • 7.  Re: Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

    Posted 08-21-2018 04:58 PM

    This KB article is on EM installer and on Windows 10.  While it may not be the exact scenario you are in, you may be able to draw helpful recommendations from it:

     

    Introscope Enterprise Manager installer fails on w - CA Knowledge 

     

    Francis



  • 8.  Re: Introscope 10.5.2.91 Windows Server 2016 V. 1607 iawin32.dll not found

    Posted 08-23-2018 09:33 AM

    This is a known "InstallAnywhere" issue affecting not only the EM installer,  apart form the .NET agent MSI, it affects the workstation, agents installer, powerpack exe, ADA and APM Cloud Monitor in both Windows and Unix

     

    I have compiled all common error messages across different products and platforms and created KB000111991 for future reference

    Introscope installers fail or will not start - CA Knowledge 

     

    Regards,

    Sergio