We are using CA PAM 18.104.22.168 version. The CA PAM application works fine from some of the users desktops using Internet Explorer 11.
But for some other users it does not work the applet was loading and loading but not showing and for some users its hung. These users also having IE 11.
We want to know:
1. What are the JAVA prerequisites from End user's desktop or laptop
2. What are browsers and version supported [Example: IE 11, Chrome, Mozilla]
Hi Dk, You find this information in our platform support matrix at https://support.ca.com/phpdocs/7/9526/9526-PAM-platformsupportmatrix.pdf in section 3:
From January 1st 2017, the only browser option is Microsoft Internet Explorer 11 (the only browser still with NPAPI support which is required for the applets). If using IE11, Java 8u-latest must be installed on the desktop (Oracle Java 7 is EoL for public updates).
You should be able to install the PAM Client with just standard user rights.
The PAM client includes a bundled version of the JRE, so no need to install Java.
In addition to IE 11, the Known Issues section in DocOps for v3.1.1 states "Firefox versions 52 and later do not support NPAPI" and implies versions earlier than v52 are supported. Known Issues - CA Privileged Access Manager - 3.1.1 - CA Technologies Documentation
FireFox 52 ESR version can be used with CAPAM, and has been tested and used by some of our customers.