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Service Operation Insight(SOI) Upgradation from 3.3 to 4.2

  • 1.  Service Operation Insight(SOI) Upgradation from 3.3 to 4.2

    Posted 10-04-2018 03:00 AM

    Hi,

    We have SOI 3.3, APM 10.0, spectrum 10.1.1 and Servicedesk 14.1. 

    Spectrum 10.1.1 is used to create models in SO I3.3.

    SOI 3.3 is integrated with APM 10.0 for depiction of business transaction.

    Servicedesk 14.1 is integrated with SOI 3.3 for auto ticket creation.

    Can I upgrade SOI from 3.3 to 4.2 as it has reached end of support.? Do I need to upgrade any other tool along with SOI ?

     

    Please help.



  • 2.  Re: Service Operation Insight(SOI) Upgradation from 3.3 to 4.2

    Posted 10-16-2018 05:42 AM

    Hi Jagdeep,

     

    You can upgrade from SOI 3.3 CU2 to CA SOI 4.2. Its documented in CA SOI document here:

     

    Upgrade CA SOI - CA Service Operations Insight - 4.2 - CA Technologies Documentation 

     

    For integrated domain versions and their connectors, have a look at compatibility matrix:

    https://docops.ca.com/soi-connectors/ca-soi-connectors-compatibility-matrix 

    CA Service Operations Insight Connectors - CA Technologies 

     

    Thanks,

     

    Jitendra Sharma