Clarity Service Management

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URL to KB document

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  • 1.  URL to KB document

    Posted 10-17-2018 04:19 AM

    Hi All,

     

    is there a way to find the URL pointing to a specific KB document?

     

    Intent is to use this link in another application to pop up the KB document.

     

    Thanks in advance,

     

    Vito



  • 2.  Re: URL to KB document
    Best Answer

    Posted 10-17-2018 07:51 AM

    You can click the email button to receive the kd via email. It will include the direct url. Might also be a good idea to expose the web_url attribute on the kd form in wsp.



  • 3.  Re: URL to KB document

    Posted 10-17-2018 08:42 AM

    Hi Grant,

    thank you very much.

    Just one clarification: what do you mean with "to expose the web_url attribute on the kd form in wsp"?

    Regards,

    Vito



  • 4.  Re: URL to KB document

    Posted 10-17-2018 08:51 AM

    Hi Grant,

     

    now its clear to me what do you mean :-) with "to expose the web_url attribute on the kd form in wsp"

     

    Again thanks,

     

    Vito



  • 5.  Re: URL to KB document

    Posted 10-17-2018 03:50 PM

    You're welcome!