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Spectrum Ticket Update

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  • 1.  Spectrum Ticket Update

    Posted 07-27-2018 06:38 AM

    Hi All

     

    Is there anyway to set up the Spectrum to reopen an service desk ticket if the alarm persist?



  • 2.  Re: Spectrum Ticket Update
    Best Answer

    Posted 07-27-2018 08:27 AM

    If the alarm was cleared in Spectrum I believe it will close the ticket in ServiceDesk. A new alarm would open a new ticket in ServiceDesk. It will not reopen an existing ticket that was closed.