I have 10.7 SP 2 and I am trying to record agents and it does not work. I already use everything that is in the documentation of CA someone has some procedure or where I can find some guide for recording agents.
Do you configure IntroscopeAgent.Profile?
To enable agent recording, you will:
Enable agent recording in the IntroscopeAgent.profile (with pbd)
Turn off web page caching.
Access the CEM console from IE browser.
I read all the documentation but it does not work does not record in the cem. Some idea or something that I need to review to solve the problem.
I suggest you to open support case. Make sure to include Agent DEBUG logs + EM logs
Sergio for CEM to work, is it necessary for TIM to be installed?Regards,
You must have access to the CEM MOM GUI. But a TIM is not required for agent recording.
I suggest you to review these 2 KBs
CEM Transaction Recording with no TIM: Step by ste - CA Knowledge
This KB include an example using medrec
Troubleshooting Introscope Agent Recording Issues - CA Knowledge
This KB includes some initial troubleshooting tips.
I hope this helps,