DX Application Performance Management

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Agent recording

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  • 1.  Agent recording

    Posted 12-03-2018 11:24 PM

    I have 10.7 SP 2 and I am trying to record agents and it does not work. I already use everything that is in the documentation of CA someone has some procedure or where I can find some guide for recording agents.



  • 2.  Re: Agent recording

    Posted 12-03-2018 11:38 PM

    Hi, 

     

    Do you configure IntroscopeAgent.Profile?

     

    To enable agent recording, you will:

    Enable agent recording in the IntroscopeAgent.profile (with pbd)


    Turn off web page caching.

    https://docops.ca.com/ca-apm/10-7/en/administrating/cem-configuration/transaction-definition/recording-transaction-signatures/turning-off-webpage-caching


    Access the CEM console from IE browser. 

     

    Regards,

    Richard



  • 3.  Re: Agent recording

    Posted 12-04-2018 07:56 PM

    hI,

     

     

    Sergio

     

     

    thanks,

     

    I read all the documentation but it does not work does not record in the cem. Some idea or something that I need to review to solve the problem.


  • 4.  Re: Agent recording

    Posted 12-05-2018 03:26 AM

    Hi Hervin,

    I suggest you to open support case. Make sure to include  Agent DEBUG logs + EM logs

     

    Thanks,

    Sergio



  • 5.  Re: Agent recording

    Posted 12-05-2018 08:53 AM

    hI,

     

     

    Sergio for CEM to work, is it necessary for TIM to be installed?


    Regards,


  • 6.  Re: Agent recording

    Posted 12-05-2018 09:33 AM

    You must have access to the CEM MOM GUI. But a TIM is not required for agent recording.



  • 7.  Re: Agent recording
    Best Answer

    Posted 12-04-2018 06:42 AM

    Hello Hervin,

    I suggest you to review these 2 KBs

     

    CEM Transaction Recording with no TIM: Step by ste - CA Knowledge 

    This KB include an example using medrec

     

    Troubleshooting Introscope Agent Recording Issues - CA Knowledge 

    This KB includes some initial troubleshooting tips.

     

    I hope this helps,

    Sergio