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CA SDM error agt_in_group() failed: unable to get the assignee id

  • 1.  CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 08-13-2018 09:56 AM


    we are receving below error in stdlogs repeatedly please shre if anyone encountered same issue.
    06/25 08:18:28.72 xxxx web:primary:2 4865 ERROR freeaccess.spl 15367 agt_in_group() failed: unable to get the assignee id



  • 2.  Re: CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 08-13-2018 12:02 PM

    Narasimha, you may have some stored queries that use type=\'R\' OR type=\'I\'? Take a look at

    When using the following syntax in a CA Service De - CA Knowledge 

    if yes, you will this kind of messages in the stdlog. Thanks _Chi



  • 3.  Re: CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 08-13-2018 12:03 PM

    you could also get this error when
    autoassign group (related to a category) and the group is inactive.



  • 4.  Re: CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 08-16-2018 08:05 AM

    Hi Chi Chen,

     

    Please provide steps to reproduce this error, I tried with autoassign group which is inactive, cant see error in stdlog. and no queries in use with both types in criteria.

     

    Thank you.



  • 5.  Re: CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 08-16-2018 09:45 AM

    Narasimha, you can set up the auto assignments that has a category for which you have an inactive group with some available members. Do you use auto assignment? Thanks _Chi



  • 6.  Re: CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 08-16-2018 10:35 AM

    Hi Chin Chan,

     

    Ok, let me try setup this and test. thank you.



  • 7.  Re: CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 09-25-2018 05:27 AM

    I tried category auto assignment with inactive group for CI contact field. however it created log comment saying support contact inactive and area defaults not enabled.

     

    Please suggest.



  • 8.  Re: CA SDM error agt_in_group() failed: unable to get the assignee id

    Posted 10-24-2018 04:56 AM

    Hi Chi chen,

     

    from traces for this error I found that below query. could you please check if this is related subjected error.

    I think SDM splits first name with space and queries with middle name however middle name is blank.

     

    firstname: test user
    Last name: ticket
    middle_name : <blank>


    BPMessage
    {
    method = call_attr
    arg 0 = (string)cnt
    arg 1 = (string)sync_fetch
    arg 2 = (string)RLIST_DYNAMIC
    arg 3 = (string)last_name = 'ticket' AND first_name = 'test' AND middle_name = 'user'
    arg 4 = (integer)26
    arg 5 = (integer)0
    reply object = Yp8cBA [Func_exec_catcherSCRNX]
    reply method = 1:freeaccess.spl:27773:lookup_where_clause
    msg origin = COMPILED_SPELL
    }