Symantec Privileged Access Management

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Transparent Login whith RDP to windows server fail

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  • 1.  Transparent Login whith RDP to windows server fail

    Posted 09-19-2017 11:48 AM

    Hi, i am try to access to windows server across RDP transparent Login fuctunality PIM 14 but after the install the complement and activate activex the login fail. 

     

    Hi, i am try to access to windows server across RDP transparent Login functionality IN but after the install the complement and activate activex, the login fail. the rdp try appear and the connection ends immediately.

    i see the log of jboss and he wrote the following:

     

    2017-09-19 09:41:00,041 INFO [com.ca.ppm.util.LaunchNotStratedPrivilegedAccountRequestJob] LaunchNotStratedPrivilegedAccountRequestJob execute started
    2017-09-19 09:41:00,041 INFO [com.ca.ppm.util.MonitorPrivilegedAccountRequestNotStarted] MonitorPrivilegedAccountRequestNotStarted started
    2017-09-19 09:41:56,462 INFO [STDOUT] [Tue Sep 19 09:41:56 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/ca12/index.jsp
    2017-09-19 09:41:56,474 INFO [com.ca.corpui.faces.util.LoadBundleMap] Bundle loaded ...ppm.resourceBundles.accountPasswords
    2017-09-19 09:41:57,281 INFO [com.ca.ppm.event.impl.CheckOutAccountPasswordEvent] Executing event: CheckOutAccountPasswordEvent
    2017-09-19 09:41:58,010 INFO [com.netegrity.webapp.page.jsf.JSFParentPage] display: viewId=/app/page/ppm/my_accounts.jsp
    2017-09-19 09:41:58,013 INFO [com.netegrity.webapp.page.AbstractPage] Moving to view: /app/page/tab_controller.jsp from module com.netegrity.webapp.page.TabController
    2017-09-19 09:41:58,013 INFO [com.ca.ppm.connectivity.page.ACBaseTab] Moving to view: /app/page/ppm/my_accounts.jsp from module com.ca.ppm.page.MyAccountsTab
    2017-09-19 09:41:58,020 WARN [org.apache.myfaces.shared_impl.renderkit.html.HtmlGridRendererBase] PanelGrid main:panelPad has not enough children. Child count should be a multiple of the columns attribute.
    2017-09-19 09:41:58,592 INFO [STDOUT] [Tue Sep 19 09:41:58 COT 2017] [Info] CsrfGuard analyzing request /iam/app/page/ppm/executeApp.jsp
    2017-09-19 09:41:58,603 WARN [com.ca.ppm.connectivity.configuration.AutoLoginCabBean] ObserveIt jdbcManagedObject is not exsist , observeIt activeX is not needed
    2017-09-19 09:42:00,673 INFO [STDOUT] [Tue Sep 19 09:42:00 COT 2017] [Info] CsrfGuard analyzing request /iam/loginApp/servlet
    2017-09-19 09:42:00,812 INFO [STDOUT] [Tue Sep 19 09:42:00 COT 2017] [Info] CsrfGuard analyzing request /iam/ac
    2017-09-19 09:42:00,816 INFO [STDOUT] [Tue Sep 19 09:42:00 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/index.jsp
    2017-09-19 09:42:00,818 INFO [STDOUT] [Tue Sep 19 09:42:00 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/ca12/index.jsp
    2017-09-19 09:42:00,848 INFO [com.netegrity.webapp.page.jsf.JSFParentPage] display: viewId=/app/page/ppm/my_accounts.jsp
    2017-09-19 09:42:00,850 INFO [com.netegrity.webapp.page.AbstractPage] Moving to view: /app/page/tab_controller.jsp from module com.netegrity.webapp.page.TabController
    2017-09-19 09:42:00,851 INFO [com.ca.ppm.connectivity.page.ACBaseTab] Moving to view: /app/page/ppm/my_accounts.jsp from module com.ca.ppm.page.MyAccountsTab
    2017-09-19 09:42:00,851 INFO [com.ca.corpui.faces.util.LoadBundleMap] Bundle loaded ...ppm.resourceBundles.accountPasswords
    2017-09-19 09:42:00,854 WARN [org.apache.myfaces.shared_impl.renderkit.html.HtmlGridRendererBase] PanelGrid main:panelPad has not enough children. Child count should be a multiple of the columns attribute.
    2017-09-19 09:42:01,026 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/CSRFGuard/JavaScriptServlet
    2017-09-19 09:42:01,026 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/skin/idm/stylesheet/castyles-override.css
    2017-09-19 09:42:01,026 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/skin/idm/stylesheet/task.css
    2017-09-19 09:42:01,027 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca12/ca/ca_r7_ui_style.css
    2017-09-19 09:42:01,028 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca12/ca/ca_r7_menu.css
    2017-09-19 09:42:01,028 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/scripts/global.js
    2017-09-19 09:42:01,029 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/scripts/general.js
    2017-09-19 09:42:01,029 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/scripts/tooltips.js
    2017-09-19 09:42:01,029 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/scripts/jquery-1.9.1.js
    2017-09-19 09:42:01,029 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/scripts/jquery.cookie.js
    2017-09-19 09:42:01,031 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/scripts/page.js
    2017-09-19 09:42:01,032 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/scripts/task.js
    2017-09-19 09:42:01,033 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/ca12/ca/ca_r7.css
    2017-09-19 09:42:01,033 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/ca12/ca/ca_task.css
    2017-09-19 09:42:01,033 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/ca12/ca/ca_print.css
    2017-09-19 09:42:01,035 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ac/js/ac.js
    2017-09-19 09:42:01,035 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/ca12/image/circleca_r7.png
    2017-09-19 09:42:01,035 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ac/ca12/image/helpicon.gif
    2017-09-19 09:42:01,037 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca/image/subtract.png
    2017-09-19 09:42:01,038 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca/image/add.png
    2017-09-19 09:42:01,038 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca12/image/unsorted.png
    2017-09-19 09:42:01,038 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ac/images/usr-id_sub_16.png
    2017-09-19 09:42:01,040 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ac/images/user_session_16.png
    2017-09-19 09:42:01,080 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/CSRFGuard/JavaScriptServlet
    2017-09-19 09:42:01,229 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca12/image/panel/top-bottom-gray.gif
    2017-09-19 09:42:01,229 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca12/image/users.png
    2017-09-19 09:42:01,229 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca12/image/panel/tools-sprites-trans.gif
    2017-09-19 09:42:01,230 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/app/ca12/image/Gradient.gif
    2017-09-19 09:42:01,253 INFO [STDOUT] [Tue Sep 19 09:42:01 COT 2017] [Info] CsrfGuard analyzing request /iam/ui/images/favicon.ico
    2017-09-19 09:42:19,947 WARN [com.arjuna.ats.jta.logging.loggerI18N] [com.arjuna.ats.internal.jta.resources.arjunacore.norecoveryxa] [com.arjuna.ats.internal.jta.resources.arjunacore.norecoveryxa] Could not find new XAResource to use for recovering non-serializable XAResource < 131075, 31, 29, 1--3f57e183:a19b:59b7f3f8:49c71-3f57e183:a19b:59b7f3f8:49c76 >
    2017-09-19 09:43:00,322 INFO [com.ca.ppm.util.LaunchFailTasksMonitorJob] LaunchFailTasksMonitorJob execute started
    2017-09-19 09:43:00,324 INFO [com.ca.ppm.util.MonitorFailTasks] MonitorFailTasks started... minutesEventNotAccessed:60
    2017-09-19 09:43:00,335 INFO [com.ca.ppm.managedobjectprovider.impl.AccountPasswordProviderImpl] findAndFixFailedChangePassowrdInProgress changed: 1 accounts.
    2017-09-19 09:43:00,335 INFO [com.ca.ppm.util.MonitorFailTasks] Calling updateFailList
    2017-09-19 09:43:00,335 INFO [com.ca.ppm.util.MonitorFailTasks] Inside updateFailList
    2017-09-19 09:43:00,357 INFO [com.ca.ppm.util.MonitorFailTasks] total search monitor fail tasks updated are 5 rows

     

    any idea ?



  • 2.  Re: Transparent Login whith RDP to windows server fail

    Posted 09-19-2017 02:07 PM

    Hello Julian Riaño,

    This looks like you may have opened this under the wrong community, this does not look like data protection functionality.  What product is this for?  

     



  • 3.  Re: Transparent Login whith RDP to windows server fail

    Posted 09-19-2017 02:26 PM

    The product is PIM 14 (Privilegeg Identity Manager)



  • 4.  Re: Transparent Login whith RDP to windows server fail

    Posted 09-19-2017 02:48 PM

    Thanks I will make sure to transfer this case over to their community so they can assist you. 



  • 5.  Re: Transparent Login whith RDP to windows server fail
    Best Answer

    Posted 09-19-2017 05:50 PM

    Hello Julian Riaño,

     

    This case needs more investigation. I would suggest to open a support case for further investigation.