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Access to CA Support for Case Support is not available...anyone else experiencing tht same?

  • 1.  Access to CA Support for Case Support is not available...anyone else experiencing tht same?

    Posted 10-23-2017 10:29 AM

    Access to CA Support for Case Support is not available...anyone else experiencing tht same?



  • 2.  Re: Access to CA Support for Case Support is not available...anyone else experiencing tht same?

    Posted 10-23-2017 10:55 AM

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  • 3.  Re: Access to CA Support for Case Support is not available...anyone else experiencing tht same?

    Posted 10-23-2017 11:36 AM

    I get the same thing….



  • 4.  Re: Access to CA Support for Case Support is not available...anyone else experiencing tht same?

    Posted 10-23-2017 11:52 AM

    Hi Glenn and Chris,

     

    I've notified my management team and will contact the appropriate team to get this addressed. Thank you for informing us of the problem.

     

    Regards,

    Brad



  • 5.  Re: Access to CA Support for Case Support is not available...anyone else experiencing tht same?

    Posted 10-23-2017 12:04 PM

    Hi Glenn and Chris,

     

    It looks like the problem could be browser related. I see the same thing when using IE, but I don't have any issues when using Chrome. try another browser if one is available. Otherwise, please call into CA Support (1-800-225-5224) and open a case.

     

    Regards,

    Brad