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How are inbox messages cascaded?

  • 1.  How are inbox messages cascaded?

    Posted 01-31-2018 07:02 PM

    Sometimes several messages are combined to one thread but other times they are not. I'm wondering how I can choose to make each message an independent thread.

     

    Can someone please help? When I send emails to team inbox, several messages with similar titles got grouped under one title.

     

    For example: messages with titles XXXXX[#number1], XXXXX[#number2], XXXXX[#number3] all got grouped under XXXXX[#number1] with this title. Then somehow XXXXX[#number4] gets received successfully as an independent message. But the following several messages got grouped with it again as the same title XXXXX[#number4] (even if they were XXXXX[#number5], XXXXX[#number6], or XXXXX[#number7] when originally sent from server).



  • 2.  Re: How are inbox messages cascaded?

    Posted 02-07-2018 05:38 AM

    carolyn.ma.1

    You cannot change this setting for an already existing email integration in Flowdock. But when you setup a new email source for the flow, you can specify whether the emails should be grouped or not. To set up a new email source, click on the three dots next to the Flows name in the sidebar. Select Integrations. Look for email, and click on "New Source".



  • 3.  Re: How are inbox messages cascaded?

    Posted 02-07-2018 12:19 PM

    I found a checkbox next to my current email address on that page which says "not threaded" after unchecked. Would that work?



  • 4.  Re: How are inbox messages cascaded?

    Posted 02-08-2018 03:15 AM

    As far as I know, it will work for future emails. But all currently threaded emails will stay threaded.