Attachment sync from SDM to Catalog

[Pankaj Karmakar]

Hi Team,

 

I am creating one custom PAM process to sync the Service Desk Request attachment into related Service Catalog Service Request.Which web-service method I can use to copy the attachment from SDM to Catalog?

 

Note: I don't want to enable OTB sync for sync the attachment from SDM to Catalog.

 

Regards,

Pankaj

[Elwynn Martin]

I've always moved attachments in the reverse direction, but here's a snip of the cat WSDL to get you started.

[yona1987]

Hello Pankaj,

 

You can use PAM to sync attachment between enviroments, its really easy to do it. 

 

Next is an example to create attachment into Service Desk, I use MIME Attachement to send phycall file:

 

Regards,

[Pankaj Karmakar]

Hi ElwynnMartin / yona1987,

 

Thank you very much for prompt reply.
In my case I have to attach a file to Service Catalog.Can I use method 'addAttachmentLinkToSubscription'.
I already tried to use the above mention method but the error is 'no subscription found'.
If anybody have any idea please share with me.

 

Regards,
Pankaj

[Elwynn Martin]

Pankaj,

 

As I understand it that method will attach a URL rather than a file.

 

I can only guess at the error, but I think it must be because catalog can't find a ticket/'subscription' for the ID supplied in the call.

 

Elwynn.

[Louis van Amelsfort]

Good Morning Pankaj.

In a SOAPUI-test, the following attached the file stderr.txt as such, to an existing SC-requestID:

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com">
<soapenv:Header/>
<soapenv:Body>
<ser:addRequestAttachmentWithPath soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<sessionID xsi:type="xsd:string">a6aac73b-27ea-4bba-a602-c18db5c15c60</sessionID>
<requestID xsi:type="xsd:int">10007</requestID>
<attachmentName xsi:type="xsd:string">stderr.txt</attachmentName>
<attachmentDescription xsi:type="xsd:string">SOAPUI_Attachment?</attachmentDescription>
<attachmentPath xsi:type="xsd:string">C:\stderr.txt</attachmentPath>
</ser:addRequestAttachmentWithPath>
</soapenv:Body>
</soapenv:Envelope>

Note1: The 'name' (stderr.txt) must be the name of the file-without-the-path.
Note2: The 'path' (C:\stderr.txt) must contain the full-path of the file.

Kind regards, Louis van Amelsfort.