The Hierarchy tab is active, and all of the rights listed below have been assigned to the resource. We have logged out and back in, cleared cache, etc. Still, the Hierarchy tab does not appear on any projects or programs. What am I missing?
Project - Edit Hierarchy All: Allows user to edit all hierarchy info for this object type.Project - Hierarchy - Financial Rollup - Add - All: Allows users to add investments to Financial Rollup Hierarchy for any investment.Project - Hierarchy - Financial Rollup - Edit - All: Allows users to edit the Financial Rollup Hierarchy for any investment.Project - Hierarchy - Financial Rollup - View - All: Allows user to view Financial Rollup for any investment of this type.Project - Hierarchy - Parents - Add - All: Allows users to add investments to Parents Hierarchy for any investment.Project - Hierarchy - Parents - Edit - All: Allows users to edit the Parents Hierarchy any investment.
My next steps would be:
On Project, open the Manage Tabs icon and Restore Defaults
If no luck, move to the design of the project’s page under
Lookup under Admin\Portlet Pages
15.2, which we are on, allows one to deactivate project tabs – I do not recall how many versions back that this capability exists
On the Tabs tab, check to see if the Active box is unchecked for the Hierarchy Tab
If yes, check it, then Save
Regardless of being on 15.2 or some other version, hit Publish
If on a version that allows changing active status, publishing will cascade change to all users
If on earlier version where one can’t change active status, publishing may clear something else and allow the tab to appear
Though more rare, now, still run into instances of our Dashboard tab disappearing – restoring defaults or publishing always brings it back.
Hope this helps.
Thanks, Dale, for your suggestions. We have gone through those steps with a CA engineer, and so far we still haven't been able to display it. I'll update once we get resolution.
It turns out that the administrators had arranged to turn off the Hierarchy tab. It is now resolved.