Layer 7 Privileged Access Management

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PAM Dashboard error No features are currently available

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  • 1.  PAM Dashboard error No features are currently available

    Posted 03-07-2018 11:49 AM

    CA PAM login shows dashboard error message 

     Error: PAM-CM-0039: Unable to perform the operation. Please contact System Administrator.

    PAM-UI-1702: No features are currently available  

     

    and syslog error shows the below for the same - 

    Unauthorized access to service controller

    we observed this behavior when the particular node is part of the cluster and when we stop the cluster and try to login, it works fine. there was no error on cluster status or cluster logs.

     

    Root cause please ?



  • 2.  Re: PAM Dashboard error No features are currently available

    Posted 03-07-2018 12:10 PM

    Hello Bipin, this is too generic of an error to comment on. Please open a support case and attach the system logs from the Configuration > Diagnostics page. Assuming this is for PAM 3.X, you would expand Diagnostics in the Configuration menu on the left, select "Diagnostic Logs”, go to the "Download' page and click the DOWNLOAD button to the right of the CHOOSE FILE button.



  • 3.  Re: PAM Dashboard error No features are currently available

     
    Posted 03-15-2018 11:27 AM

    BipinSh there is an internal thread around this as well and at least one other support ticket.  If you are seeing this on nodes in secondary cluster, the behavior is similar.



  • 4.  Re: PAM Dashboard error No features are currently available

    Posted 03-15-2018 11:36 AM

    That's right Richard. we are seeing this issue very frequently now and all secondary cluster nodes are getting affected. we can not stop and start cluster daily as it impacts end users activities. Please suggest.



  • 5.  Re: PAM Dashboard error No features are currently available
    Best Answer

     
    Posted 03-15-2018 01:00 PM

    I would open a support ticket if you have not already, so that your examples can be added to the existing research. 



  • 6.  Re: PAM Dashboard error No features are currently available

    Posted 03-19-2018 10:26 AM

    I did opened one ticket (00980452)with CA Support, but the answer was same that whenever this issue occurs we have to bring down the cluster and start again, which is not acceptable by end user. Please suggest if any patch or permanent fix is available for this issue. Daily we are facing this issue.



  • 7.  Re: PAM Dashboard error No features are currently available

    Posted 03-19-2018 10:38 AM

    This ticket is still open. Please use the support ticket for communication until the problem is resolved.



  • 8.  Re: PAM Dashboard error No features are currently available

    Posted 04-15-2018 10:46 PM

    I am currently facing the same issue. 

    Both errors (PAM-CM-0039 & PAM-UI-1702) showed when using CA PAM client.

    While using the web browser, only PAM-UI-1702 appeared.

     

    Is this issue fixed?



  • 9.  Re: PAM Dashboard error No features are currently available

    Posted 04-25-2018 04:07 PM

    Yes, this was fix in hotfix 3.1.1.09 version. Go ahead and install it.



  • 10.  Re: PAM Dashboard error No features are currently available

    Posted 04-25-2018 10:40 PM

    Thank you for your reply.
    But I believe this particular hotfix had been removed from the website: CA Privileged Access Manager Solutions & Patches - CA Technologies 



  • 11.  Re: PAM Dashboard error No features are currently available

    Posted 04-26-2018 09:00 AM

    Then it may be included in the current version of PAM, what version you are on?



  • 12.  Re: PAM Dashboard error No features are currently available

    Posted 04-30-2018 04:30 AM

    I am currently running on 3.1.1.03



  • 13.  Re: PAM Dashboard error No features are currently available

    Posted 04-30-2018 09:02 AM

    03 version doesn't have this fix. On your support ticket, ask for the hotfix 3.1.1.09, you should be good.



  • 14.  Re: PAM Dashboard error No features are currently available

    Posted 01-07-2019 01:17 AM

    This issue can also occur if your /tmp becomes full.

    For example, you were troubleshooting some issues and enabled debugging in many logs.

    When you click on "Download System Logs" button, PAM will zip /var/logs, /opt/cloacware/*** and /opt/shibboleth-idp/*** folders and store them in /tmp/logs.tar.gz

    Then PAM would encrypt this file and create /tmp/logs.bin file.

     

    Let's say your /tmp partition was 2GB and the logs.tar.gz was generated to be 1GB.

    Then logs.bin file will be generated which would be slightly larger than the logs.tar.gz file.

    So, while creating logs.bin file, the /tmp partition might get full and this can affect running services from operating.

     

    When you try to logon to PAM, you should still be able to logon but will see PAM-CM-0039(Unable to perform the operation) and PAM-UI-1702(No features are currently available).

     

    If you had Debug SSH service enabled, then support can login via SSH and check if the /tmp partition is indeed full.

    This would be one of the causes that can result in these errors.