Clarity Service Management

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Make Rest Url https

  • 1.  Make Rest Url https

    Posted 12-12-2017 04:24 AM

    Hello Team

     

    We have implemented SDM 17.0 with Advance Availability Feature. We have 1  Bg server, 1 standby server and 2 application server. One applciation server has Rest port configured for mobility to us mobile application. We have successfuly exposed the url on internet and can login mobile application using following url and analyst able to treat the tickets.

     

    http://mobility:8050

     

    now , as the mobility url can be access globally so customer has a security concern and they want to login mobile application with https and not http, like below url

     

    https://mobility:8050

     

    Please guide how to make this https? Also I know there is certificate need to be import on every mobile device which access mobile application. So is it mean only if i import certificate on mobile devices then we can login with https ? or there is separate method for making mobility https?



  • 2.  Re:  Make Rest Url https

    Posted 12-12-2017 06:13 AM

    Hi Aamir,

     

    See a similar thread that might just be helpful:

     

    Configure REST SSL on CA ServiceDesk 14.1 

     

    ===

    Kind Regards,

    Brian



  • 3.  Re:  Make Rest Url https

    Posted 12-13-2017 02:29 PM

    Also note that importing the cert to your mobile will only be necessary if you have a self signed certificate or one that has not been signed by a well know CA authority.

    /J