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xFlow add CI to Incident

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  • 1.  xFlow add CI to Incident

    Posted 02-08-2018 05:49 AM

    Hi Team,
    in the xFlow Analyst Interface I want to select a CI shown in the Environment list of the user to add it directly as configuration item to the Incident. Is this possible? How can I manage this?
    Regards   Baerbel



  • 2.  Re: xFlow add CI to Incident

    Posted 02-08-2018 07:32 AM

    Hi Bärbel.

    Great to see you online again !.

    I'm not aware that this is possible through xFlow. How about creating an idea for this useful functionality?

    Best regards

    ...........Michael



  • 3.  Re: xFlow add CI to Incident

    Posted 02-08-2018 09:02 AM

    Hallo Michael,

     

     

     

    thank you for your answer, first I will test it in my VMWare before modifying the customer system.

    I will inform you.

     

     

     

    Regards   Baerbel

     

     

     

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    Von: Michael_Mueller 

    Gesendet: Donnerstag, 8. Februar 2018 13:33

    An: Baerbel Veit <baerbel.veit@maxxys.de>

    Betreff: Re:  - Re: xFlow add CI to Incident

     

     

     

     

     

     

    <https://communities.ca.com/?et=watches.email.thread> CA Communities

     

     

     

     

     

     

    Re: xFlow add CI to Incident

     

     

    reply from Michael Mueller <https://communities.ca.com/people/Michael_Mueller?et=watches.email.thread>  in CA Service Management - View the full discussion <https://communities.ca.com/message/242041763-re-xflow-add-ci-to-incident?commentID=242041763&et=watches.email.thread#comment-242041763>



  • 4.  Re: xFlow add CI to Incident
    Best Answer

    Posted 02-08-2018 03:07 PM

    Hi Michael,
    I created the idea

    "xFlow create incident, select CI directly from user's environment list"
    You can  follow up the status.

    Regards Baerbel



  • 5.  Re: xFlow add CI to Incident

    Posted 02-09-2018 12:43 PM

    Thank you Baerbel,  posting the correct link for the idea here and closing this thread out accordingly.

     

    xFlow create incident, select CI directly from user's environment list 

     

    _R