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Issue accessing arcotadmin on IBM Websphere 9.0.0.6

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  • 1.  Issue accessing arcotadmin on IBM Websphere 9.0.0.6

    Posted 02-14-2018 06:42 PM

    Deployed arcotadmin as per docops instructions on IBM Websphere 9.0.0.6, arcotadmin.log file is not getting created, deployment and application start looks good from WAS admin console but trying to access /arcotadmin/masteradminlogin.htm is running into 500 error..below (logs and screen shots attached)-

     

     

    Error Page Exception

    SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below.


    Original Exception:
    Error Message: java.lang.NullPointerException
    Error Code: 500
    Target Servlet: arcotadmin
    Error Stack:
    java.lang.NullPointerException
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:922)
    at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)
    at com.arcot.admin.framework.web.utils.FrameworkSessionFilter.doFilter(FrameworkSessionFilter.java:65)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)
    at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:4150)
    at com.ibm.ws.webcontainer.webapp.WebAppImpl.handleRequest(WebAppImpl.java:2208)
    at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1030)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

     

    Error Page Exception:
    Error Message: java.lang.NullPointerException
    Error Code: 0
    Target Servlet:
    Error Stack:
    java.lang.NullPointerException
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:922)
    at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:78)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)
    at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:1408)
    at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:198)
    at com.ibm.ws.webcontainer.webapp.WebApp.sendError(WebApp.java:3610)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleException(WebApp.java:4180)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:4161)
    at com.ibm.ws.webcontainer.webapp.WebAppImpl.handleRequest(WebAppImpl.java:2208)
    at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1030)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)



  • 2.  Re: Issue accessing arcotadmin on IBM Websphere 9.0.0.6

    Posted 04-02-2018 03:25 PM

    hi, 

     

    please open a support case, if you are still seeing this issue. 

     

    Thanks

    Awijit



  • 3.  Re: Issue accessing arcotadmin on IBM Websphere 9.0.0.6
    Best Answer

    Posted 04-02-2018 08:34 PM

    For anyone referring to this, a support ticket was opened and CA sustaining engineering was engaged.

    RCA : "After debugging we found that the IBM java version (that comes with installer) was the cause of issue, as it was fetching OS name in a format, which didn’t get parsed correctly in our code. The solution was to upgrade Java version to latest IBM java, through WAS install manager  update packages option, which resolved the issue"

     

    Reference : DE346464, CA Support case #00963717