Layer7 Privileged Access Management

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Service & Support Products Downloads

  • 1.  Service & Support Products Downloads

    Posted 01-22-2018 02:31 AM

    Hai I'm working at one of the partner of CA Technologies, 

    I can login to my partner portal as usual. 

    but when I go to menu "Service & Support". I can not download any Product of CA Technologies.

    What I got is just

    1. Product Information and

    2. Comminities. 

     

     

    Please anyone can help this. I need  CA PAM ovf to do my own Lab. 

     

     

    Thanks

    Rudi



  • 2.  Re: Service & Support Products Downloads

    Posted 01-22-2018 09:29 AM

    Rudi,

     

    I see your problem concerning missing sections of your support portal, but this is not something that Support has control over.  Please, either talk to your account manager concerning the permissions you have in your account or call into Customer Care to open a case and let them know your situation and they should be able to help resolve the problem.

     

    Regards,

     

    Anthony



  • 3.  Re: Service & Support Products Downloads

     
    Posted 01-24-2018 05:30 AM

    Hi Rudi

     

    What browser are you using?

     

    I've seen this problem with Internet Explorer and even sometimes on Firefox

    If you refresh the page, this often provides the extra two links - i.e. "download management" and "case management".

    I find that Chrome is the most reliable browser to use when working on the CA Support page.

     

    Also, check under "my account" - "profile". In the "CA Support" tab, check that you've got a correct site id. If not, you will need to follow Anthony's instructions above.

     

    Pearse