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Web services access on Trial?

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  • 1.  Web services access on Trial?

    Posted 12-25-2017 07:25 AM


    I'm looking at implementing CA APM Metrics support into an application.

    From what I understand I'll have to use the Metrics Data Web Service for this purpose.

    I signed up for a 30 day trial, but cannot seem to access the wdsl definition. 

    I tried using http://******.apm.cloud.ca.com:8081/introscope-web-services/services/MetricsDataService?wsdl 

    But this just times out. If I try https:// and port 443 I get asked for a user/pass. Entering my account credentials doesn't work, and I end up with a 401.

    Is it even possible to do this with a trial account? Do I need a license? And do I need an on-premise install for this?

    What am I missing?

  • 2.  Re: Web services access on Trial?
    Best Answer

    Posted 12-29-2017 05:28 AM

    The Introscope Web Services API is not currently implemented in the Saas and Trials versions of APM. For reference, here are the APIs available in the Saas version:

    API Reference - CA Digital Experience Insights Application Performance Management - CA Technologies Documentation 


    The API you are referring to is available on premise only. On premise, we have the following APIs available:

    API Reference - CA Application Performance Management - 10.5 - CA Technologies Documentation  

  • 3.  Re: Web services access on Trial?

    Posted 12-31-2017 04:17 AM

    Thank you for the answer.

    Does Trial give me access to the Saas version APIs? Because when I try to access https://******.apm.cloud.ca.com/apm/appmap/ I just get a timeout.

    Maybe I'm missing something, or not using the correct url?

  • 4.  Re: Web services access on Trial?

    Posted 12-31-2017 10:51 AM

    Hi Arthur:

         Asking internally for someone to respond. Thank you for also joining this community. I hope that you find it a welcoming place and come back often!


    Hal German

  • 5.  Re: Web services access on Trial?

    Posted 01-09-2018 02:56 AM


    Do you have any updates on this?

  • 6.  Re: Web services access on Trial?

    Posted 01-11-2018 11:04 AM

    Are you still having issues connecting to https://{{hostname}}/apm/appmap/ ? I tried this morning and found no issues. If you do have a problem, it might be best to open a support case and provide the url tested, your username, and tenant id. We can use this information to investigate your instance further.