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Service Catalog and Unified Self Service Authentication

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  • 1.  Service Catalog and Unified Self Service Authentication

    Posted 01-03-2018 11:18 AM

    How does authentication / login work within Service Catalog and Unified Self Service?

    Would login accounts have to be created and managed within SDM, SC and/or USS?

    Would customers (vendors) outside our network be able to select services and start a request ticket from Service Catalog?



  • 2.  Re: Service Catalog and Unified Self Service Authentication

    Posted 01-03-2018 04:43 PM

    Hi Katherine,

     

    A user would have to exist on all 3 systems and have the same login for the integrations to work properly.



  • 3.  Re: Service Catalog and Unified Self Service Authentication
    Best Answer

    Posted 01-04-2018 02:37 AM

    Good Morning Katherine.
     
    All products, SC, USS and SDM, need to be configured against the same mdb database.
     
    Both SC and USS use/need EEM (where EEM can be configured for LDAP) for their login process.
    A user must exist in:
    - SC/Admin/Users
    - The mdb database in the ca_contact table
    - EEM/Manage Identities
     
    It is possible to access the SC and USS and SDM systems from outside the network.
    When needed, there is also a Mobile App possibility to gain access outside the network.
     
    Kind regards, Louis van Amelsfort.



  • 4.  Re: Service Catalog and Unified Self Service Authentication

    Posted 01-04-2018 12:30 PM

    Katherine........

     

    Please advise if the answers provided by Anthony and Louis answer your question regarding Service Catalog and USS.



  • 5.  Re: Service Catalog and Unified Self Service Authentication

    Posted 01-09-2018 11:30 AM

    Thanks everyone, the information you provided is exactly what I needed to know.

     

     

    thanks

    Katherine