we're encountering an issue starting WebAgent R12.51CR08 64bit on Apache 2.4.6/RHEL 7.
The WA doesn't start and we're stuck wit the error below in the Apache error_log:
[20/Dec/2017:13:27:33] [Error] SiteMinder Agent Unable to determine SiteMinder agent configuration file path. /etc/httpd/conf/WebAgent.conf
[20/Dec/2017:13:27:33] [Warning] SiteMinder Agent SiteMinder agent has encountered initialization errors and will not service requests.
Trace and WA logs are not available because the agent fails to produce them.
We already tried the solution provided in the KB link on below without success:
We defined CA variables as below, in the head of systemctl httpd script:
### Siteminder Variables
The Apache WS starts as apache user, the webagent it was correctly installed without issues and it's owned by apache user as well. You can see below permissions of the WebAgent.conf file:
-rw-rw-r-- 1 apache apache 997 14 dic 17.11 WebAgent.conf
These are environment details:
Policy Server: FullVersion=126.96.36.1992 OS: RHEL 6 - 2.6.32-642.1.1.el6.x86_64 (Adminui,PServer & PStore are installed on the same server)
WebAgent: OS: RHEL 7 - 3.10.0-693.5.2.el7.x86_64 FullVersion=188.8.131.522 (64bit)
WebServer: Server version: Apache/2.4.6 (Red Hat Enterprise Linux)
Server built: Oct 3 2017 09:37:04
Server's Module Magic Number: 20120211:24
Server loaded: APR 1.4.8, APR-UTIL 1.5.2
Compiled using: APR 1.4.8, APR-UTIL 1.5.2
Architecture: 64-bit Server
MPM: worker _________________________________________________________________________________________________________
Refer : Tech Tip : CA Single Sign-On :Web Agent : How to troubleshoot agent initialization issues
but isn't useful because SW env versions are different.
Instructions are not applicable.
Probably a dumb check suggestion, however
Could we check
Have we tried sourcing the ENV file (ca_wa_env.sh) in the shell session then stopping / starting the webserver ?
thanks, all those checks are already done.
We're investigating about an hardening procedure performed by the client on this RHEL 7 system.There's something which breaks the right WA startup.
Thanks & regards
Hi alli got a fresh-installed VM RHEL 7 updated with latest kernel and packages, without using the Hardened VM template which was using our customer for his servers.Obviously i installed the same Apache and WA version as well.There's no issue both with installation and configuration of the WebAgent. I compared OS and WS configurations with the hardened VM, and i found out that the issue was due to the execute permission missing over /etc/httpd dir.
Thanks for the update. Just FYI: Often use of strace helps to determine such issue.
Take care. - Vijay