Clarity Service Management

Expand all | Collapse all

SDM 17.1 maileater issue

  • 1.  SDM 17.1 maileater issue

    Posted 04-06-2018 10:31 PM

    Until SDM 17.0, maileater was working fine. after the 17.1 upgrade, I am seeing the below error on the mail eater logs.

     

    ERROR [ForkJoinPool-1-worker-3] c.c.S.m.ConnectSession - [mailbox:Mail_Eater:400001] Error processing email from: outlook.com:143
    java.util.regex.PatternSyntaxException: Illegal character range near index 987
    %String1=X1X2%STATUS=Pending Change %LOG=

     

    Is anyone aware of this issue and resolution for it?

     

    Thanks,

    Vis



  • 2.  Re: SDM 17.1 maileater issue

    Posted 04-09-2018 11:32 AM

    Hey Vis,

     

    We'll get this sorted out offline with you, looks like we got a defect that needs to be fixed by our engineering

     

    _R



  • 3.  Re: SDM 17.1 maileater issue

    Posted 06-22-2018 04:46 PM

    Is this a known error?

    Regards,

    JOHN



  • 4.  Re: SDM 17.1 maileater issue

    Posted 06-22-2018 05:03 PM

    Hi John,

     

    Yes, this issue has been solved in 17.1 RU 1. See:

     

    Fixed Issues - 17.1.0.1 - CA Service Management - 17.1 - CA Technologies Documentation 

     

     

    78     DE40299     Maileater is unable to parse %STRING1 attribute after upgrading from R17.0 to R17.1.

     

    Hope this helps.

     

    Regards,

    Pablo