Connection reset error in 15.3

[Legacy User]

Hi All,

 

We have recently upgraded to 15.3 patch 1 version in quality environment. There is a Java Interface which uses soap call to retrieve time sheet records.

 

After upgrade, we are continuously receiving connection reset error for execution of 10 minutes by the interface when it runs the query in PPM.

 ****************Interface Execution Started*********************

07:24:03,293 INFO  com.philips.javainterface.common.logger.MyActualHoursLogger  - [ActualHoursCommunicatorClient] Process Mode CLARITY

07:24:03,293 INFO  com.philips.javainterface.common.logger.MyActualHoursLogger  - [ActualHoursCommunicatorClient] processOldClarity():: Checking Clarity Failure folder for processing previous failed records

07:24:03,298 INFO  com.philips.javainterface.common.logger.MyActualHoursLogger  - [ActualHoursCommunicatorClient] processfromClarity():: Processing of the data from Clarity started

07:24:06,313 INFO  com.philips.javainterface.common.utils.SOAPUtilities  - [SOAPUtilities] buildExtractSOAPMsg():: Building SOAP Message for retrieving the data from Clarity

07:24:06,318 INFO  com.philips.javainterface.common.utils.SOAPUtilities  - [SOAPUtilities] :queryData():: SOAP Message for retreiving the data :

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xog="http://www.niku.com/xog"><SOAP-ENV:Header><Auth xmlns="http://www.niku.com/xog"><SessionID>26206040__5E557DDB-15B3-48E8-8B8C-F391CE6BAFC2</SessionID></Auth></SOAP-ENV:Header><SOAP-ENV:Body><Query xmlns="http://www.niku.com/xog/Query"><Code>z_actual_hours_interface</Code><Sort><Column><Name>companycode</Name><Direction>desc</Direction></Column></Sort></Query></SOAP-ENV:Body></SOAP-ENV:Envelope>

 

07:34:09,902 ERROR com.philips.javainterface.common.utils.SOAPUtilities  - [SOAPUtilities] :getClarityResponse() :: Failed to get Clarity response due to ioException :

java.net.SocketException: Connection reset

        at java.net.SocketInputStream.read(SocketInputStream.java:189)

        at java.net.SocketInputStream.read(SocketInputStream.java:121)

        at sun.security.ssl.InputRecord.readFully(InputRecord.java:442)

        at sun.security.ssl.InputRecord.read(InputRecord.java:480)

       

Kindly, let us know is there any timer introduced in 15.3.

 

Thanks,

Pragya Singh

[Milos Simek]

Hi

 

Did you try to use standard XOG to export and import data form to CA PPM to test it? You can use 3rd party tool like   SOAP IU then? If you are using SSL be careful TLS v1 has been removed in 15.3.

 

Other think is, that the class "com.philips.javainterface.common.utils.SOAPUtilities" is costume and not provided OOTB, so there should be an issue in your source code too.

 

Regards

 

Milos

[Legacy User]

Hi Milos,

 

Our Interfaces supports TLS 1.2.  The code is completing fine processing all timesheets when amount of records is less and total execution time is less than 10 minutes.

 

The interface is terminating exactly at 10th minutes irrespective of its processing status.

 

I am checking with network and server teams whether any timeout is introduced recently.

 

Thanks,

Pragya Singh

[vadag01]

Pragya,

Hope this outbound interface updating your destination system, which is completing within 10 min.

 

If that is the case, could you please check, is there any network timeout of 10 minutes is introduced recently?

 

Best Regards,

Agin