Hello everybody,
Is it possible to assign a ticket in Service Desk to groups based on CA UIM alarm type?
To explain more, we would like to send value of persid field from prob_ctg table in SD in alarm information so SD can automatically assign ticket to targeted group. Because when alarm is opened in UIM for servers we would like to open a ticket in SD and automatically assgined to servers_crew, or when alarm is opened for network device to automatically assign ticket to network_crew.
Thank you
Mario