I want to have different Impact symbols for Change Orders, but leave them as 1,2,3,4 & 5 for Request, Incident & Problem tickets.
For example our Change Manager wants the following impact symbols for Change Order tickets only:
1-Outage/Impact to critical service 2-Outage/Impact during service hours3-Outage/Impact outside service hours4-No Outage/Impact to service. Production change5-Non-Production change
Does anyone know a way to achieve this?
Hi Stuart_ ,
One way CA SDM dtlLookup where clause - How to use
I want to avoid using a custom field for impact, so as an alternative I thought I'd make a link to another webpage detailing the impact definitions we want staff to follow.
<PDM_MACRO name=dtlDropdown hdr="<A TARGET=newwindow HREF='impactValueDefinitions.html'>Impact (Click For Value Definitions)</A>" attr=impact lookup=no>
But now, when you hover the mouse over an impact value, the popup is showing the code of the link. Any suggestions?
See response from cdtj