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Different Impact Values For Change Orders Only (SDM 12.9)

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  • 1.  Different Impact Values For Change Orders Only (SDM 12.9)

    Posted 11-27-2016 06:35 PM

    Hello,

     

    I want to have different Impact symbols for Change Orders, but leave them as 1,2,3,4 & 5 for Request, Incident & Problem tickets.

     

    For example our Change Manager wants the following impact symbols for Change Order tickets only:

     

    1-Outage/Impact to critical service
    2-Outage/Impact during service hours
    3-Outage/Impact outside service hours
    4-No Outage/Impact to service. Production change
    5-Non-Production change

     

    Does anyone know a way to achieve this?

     

    Thanks Stuart



  • 2.  Re: Different Impact Values For Change Orders Only (SDM 12.9)

    Posted 11-28-2016 01:35 AM

    Hi Stuart_ ,

     

    One way CA SDM dtlLookup where clause - How to use 

     

    Regards

    Tiago



  • 3.  Re: Different Impact Values For Change Orders Only (SDM 12.9)

    Posted 01-09-2017 04:39 PM

    I want to avoid using a custom field for impact, so as an alternative I thought I'd make a link to another webpage detailing the impact definitions we want staff to follow.

    <PDM_MACRO name=dtlDropdown hdr="<A TARGET=newwindow HREF='impactValueDefinitions.html'>Impact (Click For Value Definitions)</A>" attr=impact lookup=no>

    But now, when you hover the mouse over an impact value, the popup is showing the code of the link. Any suggestions?

     

    Thanks Stuart



  • 4.  Re: Different Impact Values For Change Orders Only (SDM 12.9)
    Best Answer