In this case I contact with the CA PPM community because we need to know wich steps in a process it takes a long time. Looking in the list of reports appear a report it call "Process Bottlenecks". I understand that we can use this report to know witch step generate the delay. I bring this report to a page but after apply the filter, the report does not show information.
Anyone can tell me why this report does not show information?
You could take a look at the underlying query to determine why the data is not appearing. They Query's name is also Process Bottlenecks. It looks like it's measuring against process milestones which I know none of my processes have and, therefore, I get no data returned for the portlet as well.