hi
I need to create a service type based on the contact to which the Ticket is assigned and depending on whether it is a request, take a list of 3 events that will cover 12 hours before expiration and when it is an incident take a list of 3 events that will cover 4 hours before Expiry date
The idea is to use the same serivice type and that this is responsible for differentiating if it is a request or an incident and then start the correlated events.
thanks