Add related request to incident

[Fabian Basoalto]

Hello guys, I created a new tab on detail_in.htmpl

 

<PDM_MACRO name=startTabGroup title="Solicitudes Relacionadas">
<PDM_MACRO name=tab title="Padre/hijo" file="cr_relreq_tab.htmpl" id=rel>

 

So the objective is to relate request on incidents, but i'm getting the following error:

AHD04642:Error al agregar child: No Message Available

 

can anyone help?

 

best regards,

Fabian

[Anthony_L]

Hi Fabian,

 

I do not know if this applies to you but, can you try it and see if it resolves your issue:

 

When attaching Closed / Inactive Incidents to Active Problems the following error occurs - AHD04642:Failed to add child:…