Clarity Service Management

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Add related request to incident

  • 1.  Add related request to incident

    Posted 01-22-2018 11:12 AM

    Hello guys, I created a new tab on detail_in.htmpl

     

    <PDM_MACRO name=startTabGroup title="Solicitudes Relacionadas">
    <PDM_MACRO name=tab title="Padre/hijo" file="cr_relreq_tab.htmpl" id=rel>

     

    So the objective is to relate request on incidents, but i'm getting the following error:

    AHD04642:Error al agregar child: No Message Available

     

    can anyone help?

     

    best regards,

    Fabian



  • 2.  Re: Add related request to incident

    Posted 01-22-2018 11:29 AM

    Hi Fabian,

     

    I do not know if this applies to you but, can you try it and see if it resolves your issue:

     

    When attaching Closed / Inactive Incidents to Active Problems the following error occurs - AHD04642:Failed to add child:…