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How can I stop casdgtw probe from updating SDM ticket fields

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  • 1.  How can I stop casdgtw probe from updating SDM ticket fields

    Posted 11-11-2017 04:41 PM

    Hi,

     

    I notice that when I reassign the alarm to the SD user again, the incident ticket's CA Service Desk Field becomes updated with new value.

    I would like to know how can I stop casdgtw probe from updating incident ticket's CA Service Desk Fields.



  • 2.  Re: How can I stop casdgtw probe from updating SDM ticket fields
    Best Answer

    Posted 11-13-2017 10:55 AM

    The casdgtw probe is no longer supported.  You may want to start looking at the sdgtw probe soon.

    I believe this is working as designed.  The create ticket action will create a new ticket when an alarm is assigned.

    The "sdgtw" probe will listen for "alarm_assign" and create a ticket.

    However, there is a configuration parameter called: "CA UIM Users for Alarm Processing" where you can specify only specific UIM users to process alarms for. That may be an option.