Clarity Service Management

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Create child requests

  • 1.  Create child requests

    Posted 02-19-2018 08:55 AM

    Hello team,

     

    Can i create a button on parent request to create child requests ?



  • 2.  Re: Create child requests

    Posted 02-28-2018 05:40 PM

    Hello Ian,

     

    Is this in Service Catalog / Desk context?

     

    What is the business requirement driving this, maybe some of that background will help other members to offer some ideas.

     

    Thx

    _R



  • 3.  Re: Create child requests

    Posted 02-28-2018 05:54 PM

    Ian, somewhere in detail_cr.htmpl custom file(you would need to decide where to put it), add this statement:

    <PDM_MACRO name=button caption="Add Children[*Q]" endrow=yes func="update_child('cr', '$args.persistent_id', 'children', 'cr', 'parent', 'Requests', 'Request $args.ref_num<BR>Children')" hotkey_name="Update Children[*Q]" id=UPDATE_CHILDREN newrow=yes>

    newrow=yes is option...it depends if you want to have a new row here.

    And follow the standard process to save the change, pdm_webcache -H, clear browser cache and you will see the button "Add Children".

    Thanks

    Chi