Hi Ruchita.mantri ,
Are you using the right credentials?
/opt/SecureSpan/Gateway/runtime/bin/setup.sh --> This script is run to configure the gateway after it has been installed.
When we choose option 2 --> configure the Layer 7 Gateway
it asks us for the Administrative Database Username:
From the documentation: Enter the user name of the root MySQL user.
Does this user exists in mysql? If so, Are you able to login to mysql using this user?
Regards
Seenu mathew