Spec KB: How to configure the ServiceAide (formerly known as CA Cloud Service Management) integration with SD_Notifier

[Silvio Okamoto]

Document ID:  TEC1962996
Last Modified Date:  04/04/2017
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Introduction:

Guide to integrate the CA Spectrum and ServiceAide (formerly known as CA Cloud Service Management) with SD_Notifier

 

The Alarm Notification Manager (SANM) is a CA Spectrum component that enhances the functionality of CA Spectrum alarm-processing applications. You can take advantage of the SANM alarm filtering capabilities to configure the alarms that create ServiceAide trouble tickets. To enable this feature, deploy special Alarm Notifier (sd_notifier) scripts that create, clear, and update ServiceAide tickets. The following scripts let you customize alarm parameters:

 

• ServiceDeskSetScript
• ServiceDeskClearScript
• ServiceDeskUpdateScript

 

Background:

ServiceAide (formerly known as CA Cloud Service Management) Integration Prerequisites

The Service Desk integration depend on the following environment to be in place and fully functional:

• CA Spectrum 10.2 or later
• ServiceAide (formerly known as CA Cloud Service Management) Firefly or later

 

Configure ServiceAide (formerly known as CA Cloud Service Management)

CA Spectrum alarms automatically create incident tickets in the ServiceAide (formerly known as CA Cloud Service Management). Operators can also manually create an incident ticket from an alarm in the OneClick Console. When an incident ticket is closed in ServiceAide, the corresponding alarm in CA Spectrum is also cleared if you enabled Polling in the Service Desk Configuration page - Integration Parameters.

In order for this integration to work, you must configure a Web Services user account in ServiceAide.

Environment:

CA Spectrum 10.2 and ServiceAide

 

Instructions is found in the Knowledge Document Link:

TEC1962996 - How to configure the ServiceAide (formerly known as CA Cloud Service Management) integration with SD_Notifier