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SPS Error Handling Message

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  • 1.  SPS Error Handling Message

    Posted 03-20-2017 05:49 PM

    Hello,

     

    Sometimes when we have issues with backend application server but SPS still displays error message below.

    Is there a way to configure SPS redirect to "errorwithapplication1.html" when there is an issue with backend application1?

    Secure Proxy Server - Error Report

    Error Details

    Request URI

    :/

    Error Type

    :SPS Exception

    Error Code

    :VirtualHostNotFound

    Message

    :Virtual host is not properly configured.

     

     

    Thank you,

    Raja Shravan



  • 2.  Re: SPS Error Handling Message
    Best Answer

    Posted 03-21-2017 03:19 AM

    Hi Raja,

     

    You probably be able to achieve this by setting SPSErrorMessages.properties and WebServerErrorMessages.properties
    files on SPS :

     

    ref.: https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/configuring/ca-siteminder-sps-management/configure-the-custom-error-pages-settings

     

    You might check also for errors occuring at the SPS Agent level :

     

    https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/configuring/web-agent-configuration/web-application-protection/custom-error-handling-for-applications

     

    Hope that helps,

     

    Best Regards,
    Patrick



  • 3.  Re: SPS Error Handling Message

    Posted 03-21-2017 06:29 AM

    Hi Raja,

     

    Adding to Patrick's update, Kindly refer below Kb article as well.

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1796263.html 

     

    Thanks,

    Sharan