IT Process Automation

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OOTB box Service Catalog PAM Process

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  • 1.  OOTB box Service Catalog PAM Process

    Posted 03-16-2017 09:54 AM

    Hello Community,

    I'm trying to run the OOTB getRequestItemDetails catalog PAM process , the process got failed with below error message in the logs, any suggestion on how to fix this?

     

     

    Failed to evaluate pre-execution.
    Failed to execute code:
    Process.ActivityRetryLoopLimit__ = Process.GblDSVals.SLCM_ActivityRetryCount;

    load(Process.GblDSVals.JSCommonFunctions);

    Process.ProcessStep__ = "Retry Delay";
    CommonPreExec( Process.ProcessStep__ );
    -- ReferenceError: "CommonPreExec" is not defined. (#7)

     

    Regards,

    Venkat



  • 2.  Re: OOTB box Service Catalog PAM Process
    Best Answer

    Posted 03-16-2017 01:44 PM

    Somewhere earlier in the process something was suppose to set "CommonPreExec"

    If you track down where that is being set that lead to why it isn't being set and should help move this forward.