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Retired APM/ASM/AXA Knowledge Documents April 2017

  • 1.  Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-01-2017 03:06 PM

    Support is working on actively retire or rewrite old knowledge documents. Here is the list for April. Many of these are rewritten so look at the forthcoming new KDs for this month for the updates.

     

    R1. TEC1959465 Agent connecting in disallowed or denied mode
    R2. TEC1934116 Not able to launch Introscope Workstation on Windows 1
    R3. TEC1768791 Exception seen when using CLW
    R4. TEC1764092 addressing arrival buffer full error
    R5. TEC1935591 Smartstor tool Heap space problem
    R6. TEC1900741 Seeing massive Backend and WebServices metric trees and discovered that using Backend paths do not help remedy the WebService metric explosion.
    R7. TEC1718847 Cannot open Excel Documents with Sharepoint Extension enabled.
    R8. TEC1450258 Application does not start after agent is added - no application or agent logs created
    R9. TEC605138 SERVICE PACK::9.5.1 - Part 3
    R10. TEC605686 Agent and EM Version Compatibility
    R11. TEC605134 SERVICE PACK::9.5.1 - Part 1
    R12. TEC605136 SERVICE PACK::9.5.1 - Part 2
    R13. TEC596133 SERVICE PACK::9.1.7
    R14. TEC596132 SERVICE PACK::9.1.6
    R15. TEC593610 How to instrument CA Service Desk Manager (SDM) Tomcat Application Servers.
    R16. TEC593257 Triage Map permission issues when SOI Catalyst Integration is enabled and EEM authorization is used
    R17. TEC588643 CA APM Technical Advisory: APM/Introscope 9.1.x Agent Transaction Structure Memory Leak
    R18. TEC585503 What issues have been addressed in APM in 9.1.1.1
    R19. TEC576439 PATCH:: What was fixed in APM 9.0.7.0
    R20. TEC576350 PATCH:: What was fixed in APM 9.1.1
    R21. TEC576360 CA Wily Technical Advisory: Native Memory Leak on IBM Java 1.6 when using -javaagent
    R22. TEC576352 PATCH:: What's new in CA APM 9.0.8
    R23. TEC576347 CA APM Technical Advisory: Memory Leak on Linux and HP-UX Platform Monitors
    R24. TEC566683 How to configure BRTM 9.5 to monitor HTML pages in Websphere 7
    R25. TEC1004225 SERVICE PACK::9.5.2
    R26. TEC1288928 SERVICE PACK::9.5.3
    R27. TEC1075326 CA APM Master Service Pack List
    R28. TEC1431877 Responsefile EULA error on silent install
    R29. TEC614226 How can Webview Cache be cleared?
    R30. TEC1551793 Agent log has a "JVMCFRE003 bad major version" error message.
    R31. TEC595666 Delays when starting up Weblogic application server with agent 9.x
    R32. TEC1845647 How does Enterprise Manager (MOM) Failover work internally, how to test it on a single host & what are the differences between PRIMARY-PRIMARY & PRIMARY-SECONDARY
    R33. TEC603767 How to disable SOAP and HTTP header injection using JAVA and .NET Agent.
    R34. TEC614953 Using unsupported characters in a Java class name produce "Invalid Class path" errors in the agent log.
    R35. TEC1870467 A management module does not load after moving a JAR file from one EM to another with different releases.
    R36. TEC1573975 Getting the error: System.InvalidProgramException: Common Language Runtime detected an invalid program.
    R37. Error running EM installer 'introscope10.1.0.15linuxAMD64.bin'
    TEC1493009
    R38. APM 10.x with highly available (HA)MOMs.
    TEC1369953
    R39. TEC1419874 Configuring Browser Agent to display meaningful names instead of a URL in the Investigator.
    R40. TEC1419874 Understanding and configuring Browser Agent to show under Business Segment.
    R41. TEC616518 Tim warnings about cannot open files.
    R42. TEC604030 Google Chrome browser support for APM Webview and Java workstation Webstart.
    R43. TEC596479 Cannot open log file because it is being used by another application.
    R44. TEC1748661 Unsupported widgets for Webview.
    R45. TEC605253 A .NET 4.0 application running with .NET agent version 9.0.5 installed is not being monitored.
    R46. TEC600496 How can I disable the automatic import of services into Executive Insight?
    R47. TEC598258 Version 8.2.3 agent Metrics missing On 9.0.6.1 Enterprise Manager (EM)
    R48. TEC585504 Minimum Security Requirements to Monitor a Remote WebSphere MB 7.0 Broker or greater
    R49. TEC597691 CEM Report Scheduling is not working for Defects Data Report when "Last X Minutes" or "Last N Defects" are chosen in the Range field
    R50. TEC566300 Upgrading CA APM agent custom PBDs to the 9.1 new agent architecture



  • 2.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-01-2017 03:57 PM

    Hal,

    So do the KB article # stay the same? If so, does the new revised same KB article have a date on top on when it was revised and what content exactly was update or re-written?

     

    Cheers

    Manish



  • 3.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-01-2017 05:05 PM

    Hi Manish:

         I just published the new KD list. The KD number was changed . While internally we add notes on what changed.(1 line sentence), these are not publicly available. But that's it. There is not  a way internally or externally to show changes. I can suggest as an enhancement

     

    What was generally changed was

    - A more meaningful title and search results summary

    - More keywords

    - Content expanded for later releases

    - Content removed for other releases

    - Additional information links added

     

    I hope this helps

    Thanks

    Hal German



  • 4.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-02-2017 08:27 AM

    It would be nice if you can add what the old KD number was w/n the revised KD.

     

    Also, I second the notion on submitting an IDEA

     

    It would be nice if a question and/or a discussion can be converted into an idea on all the communities

     

    Manish



  • 5.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-02-2017 10:40 AM

    Dear Manish:

         I submitted a post internally to see if jive is doing anything in the question/discussion>idea. Else I will submit an idea. 

    On the retired/new KB , this would be a manual effort. What I can give you is a list of the ones I personally changed last month

     

    TEC1959465 Agent connecting in disallowed or denied mode Replaced By TEC1725082
    TEC1935591 Smartstor tool Heap space problem Replaced By TEC1012622
    TEC1934116 Not able to launch Introscope Workstation on Windows 10. Replaced by TEC1667289
    TEC1900741 Seeing massive Backend and WebServices metric trees and discovered that using Backend paths do not help remedy the WebService metric explosion. Replaced By TEC1411591
    TEC1870467 Error after moving Management Module JAR from one EM to another. Replaced by TEC1079696
    TEC1768791 Exception seen when using CLW Replaced by TEC1154921
    TEC1718847 Cannot open Excel Documents with Sharepoint Extension enabled. Replaced by TEC1871593
    TEC1573975 Getting the error: System.InvalidProgramException: Common Language Runtime detected an invalid program. Replaced by TEC1813259
    TEC1493009 Error running EM installer 'introscope10.1.0.15linuxAMD64.bin' Replaced by TEC1571179
    TEC1419874 Understanding and configuring Browser Agent to show under Business Segment. Replaced by TEC1551387
    TEC1382006 Agent error in JBoss log file. Replaced by TEC1589429
    1369953 APM 10.x with highly available (HA)MOMs. Replaced by TEC1589429
    TEC614953 Using unsupported characters in a Java class name produce "Invalid Class path" errors in the agent log. Replaced by TEC1416373
    TEC614226 How can Webview Cache be cleared? Replaced by TEC1205421
    TEC605686 Agent and EM Version Compatibility Replaced by TEC1039854
    TEC603767 How to disable SOAP and HTTP header injection using JAVA and .NET Agent. Replaced by TEC1895963
    TEC595666 Delays when starting up Weblogic application server with agent 9.x Replaced by 1998329
    TEC593610 How to instrument CA Service Desk Manager (SDM) Tomcat Application Servers. Replaced by TEC1549444
    TEC1297389 What are the best probe definitions to monitor a Spring Boot application? Replaced by. TEC1954382



  • 6.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-03-2017 09:39 AM

    Ok, thanks Hallett_German, if you submit an IDEA then please update it here.

     

    Thanks

    Manish



  • 7.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-03-2017 09:47 AM

    Hi mparikh72

        I am awaiting to hear back if this can be done today. The question>idea is already submitted as an idea to Jive, 

    Thanks

    Hal German



  • 8.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-03-2017 09:49 AM

    I assume no one other than CA employees can vote on that idea?



  • 9.  Re: Retired APM/ASM/AXA Knowledge Documents April 2017

    Posted 05-03-2017 09:53 AM

    Manish:

        I do not know if it was submitted in an internal forum or on the Water Cooler. Just passing on what I was given -- the idea is under review by Jive.