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How to make attachments mandatory for specific request areas

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  • 1.  How to make attachments mandatory for specific request areas

    Posted 11-12-2017 06:34 AM

    Hello everyone;

     

    iam looking for a way to make the attachments for specific request areas to be mandatory?!



  • 2.  Re: How to make attachments mandatory for specific request areas
    Best Answer

     
    Posted 11-13-2017 10:05 AM

    Hi Mohamed, 

     

    You can use Timur's response on the following post as a starting point:

     

    How to make Attach Document field mandatory. 

     

    You can just add additional logic to determine whether or not a specific request area has been added to the ticket or not.

     

    Regards, 

    Brandon Persad



  • 3.  Re: How to make attachments mandatory for specific request areas

    Posted 11-13-2017 03:08 PM

    Hey Mohammed,

    I'm noticing these three Communities posts that had all been opened recently:

    Q: "i am looking for a way to make the attachments for specific request areas to be mandatory?!"

     

    Latest answer: (Brandon Persad): use Timur's response on the following post as a starting point: How to make Attach Document field mandatory.

     

    Link:  https://communities.ca.com/thread/241787323-how-to-make-attachments-mandatory-for-specific-request-areas

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    Q: "i want a constrain to force a user to attach at least 3 files before saving the request."

     

    Latest answer: (Timur Alimov): have you seen my comment from your previous thread? Attachment Counter

     

    Link:  https://communities.ca.com/thread/241787386-attachment-constrain

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    Q: "i have a concern that our customer requested and i dont know if its applicable or not. in the Analyst Interface, if we say that the analyst for example want to open a Request and he want to attach 3 documents to that request to force the analyst to not save the request until the requester attach the 3 required documents"

     

    Latest answer: (Timur Alimov): this can be done using SPEL/HTMPL customization (which is not recommended and not supported by CA Technologies), I remember few discussion matches your requirements you could check them:

     

    Link:  https://communities.ca.com/thread/241787077-attachment-counter


    I'd like to confirm if all three of the above entries are in fact related to the same concern, if your overall objective is that for certain request areas, you want attachments to be mandatory, and that said request areas need three specific attachments included on the associated ticket.  Would it make sense to consolidate the above into same community post?