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Gateway does not start after Java update

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  • 1.  Gateway does not start after Java update

    Posted 09-06-2016 11:21 PM

    Hi, I am running Software Gateway 9.1 with 1.8 JDK , everything is fine. During our Linux pacthing, Java got updated and the path changed. So when I started gateway using gateway.sh start, it threw me an error saying old JDK is nt available. So, I ran setup.sh with new JDK, and update the java to new JDK path. Then I was able to restart using gateway.sh, I get a message
    :
    Starting Process Controller...
    Starting Gateway Services: done.

    But gateway never starts. There is no PID generated not ssg_o_o log got updated. Is there another log for further troubleshooting? Appreciate any insights.. Thanks.



  • 2.  Re: Gateway does not start after Java update

    Posted 09-06-2016 11:34 PM

    Hi Sam,

     

    Check to see if you have:

    /opt/SecureSpan/Gateway/node/default/var/ssg.pid

     

    If there is, see if you can kill the process with this PID.

     

    If no such process and the ssg.pid exits, try and move it to /tmp and restart the ssg.

     

    Hope this helps,

     

    Regards,

     

    Amit.



  • 3.  Re: Gateway does not start after Java update

    Posted 09-07-2016 11:25 AM

    Thanks Amit.



  • 4.  Re: Gateway does not start after Java update
    Best Answer

    Posted 09-07-2016 12:09 AM

    Sam,

     

    When the gateway starts up it begins with the process controller which is logged to the /opt/SecureSpan/Controller/var/logs/sspc_0_0.log. The Process controller then initiates the Gateway process which will log to the /opt/SecureSpan/Controller/var/logs/ssg_0_0.log file.  The file that the process controller will look for its setting are located in the /opt/SecureSpan/Controller/etc/host.properties. If you have modified the JAVA you will need to make sure that the JCE jar files (US_export_policy.jar and  local_policy.jar) have been put in place <java_home>/jre/lib/security/ directory.

     

    Sincerely,

     

    Stephen Hughes

    Director, CA Support



  • 5.  Re: Gateway does not start after Java update

    Posted 09-07-2016 11:24 AM

    Thank You Stephen, I needed to update this file:

     

    /opt/SecureSpan/Controller/etc/host.properties

     

    Appreciate your help.