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Spec KB: In AlarmNotifier we would like for the Probable Cause field to display what is being shown in the alarm title.

  • 1.  Spec KB: In AlarmNotifier we would like for the Probable Cause field to display what is being shown in the alarm title.

    Posted 09-21-2016 08:50 AM

    Spec KB: In AlarmNotifier we would like for the Probable Cause field to display what is being shown in the alarm title.

    Document ID:  TEC1356405
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    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:10..x
      • CA Spectrum:Release:9.4.x
    • Components
      • ALARM EVENT MGMT
      • ONECLICK

    Problem:

    In AlarmNotifier the Probable Cause field for is displaying whatever is displayed in the type field of the details pane in Event Configuration.

     So for example if it says:

    LIVE HEALTH: TIME OVER THRESHOLD

    or

    LIVE HEALTH: UNUSUAL VALUE

    That is what is displayed in the ProbableCause field of the AlarmNotifier output.

     However the requirement is to see in the ProbableCause field is whatever is being displayed in the alarm title (same as the description in the event message) for example:

    "disk partition utilization has exceeded 99%"

    Environment:

    Any

     Cause:

    The alarm title in OneClick is pulling information from the event message description field.

    If you check the EvFormat file for the event the description is using 76620 and 76620 is 0x12b4c in decimal.

    That's how we display the dynamic alarm title.

    Please select the following link for more information on this subject:

    Knowledge Document Link:

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1356405.aspx