Clarity Service Management

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Apps for CA Service Catalog?

  • 1.  Apps for CA Service Catalog?

    Posted 05-29-2017 04:28 AM

    Hi all,

     

    there are apps to use CA Service Catalog 14.1 by smartphone?

     

    If yes, Windows Phone OS is supported?

     

    Best regards,

    S.



  • 2.  Re: Apps for CA Service Catalog?

    Posted 05-29-2017 06:44 AM

    Good Afternoon Salvatore.

     

    Yes, you can!

    For SC:
    1- SC/Catalog/Config/Request Management Configuration (request) > PDA Support: Enable=Yes
    2- SC/catalog/Offering(Per each individual service/offering: > Available from mobile devices:
    If checked, request for this service can be raised using mobile app(will show in the app).

     

    For SDM:
    - REST must be installed & implemented
    - To emulate the mobile app in an internet browser:
    Mobile App.rar extracted into folder:
    C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE_REST\webapps\mobile
    To be able to run the mobile-emulator in the web browser:
    http:\\amelo01-i1660:8050/mobile

     

    For the CA Service Management App:
    On the mobile/iPhone or Android-phone:
    - Download app from Apple Store or Play Store: CA Service Management
    - Start the app
    > URL in the app: http://<USS-Server>:<USS-Port(8686)> with userid (e.g.) spadmin/spadmin
    > Home page looks okay
    > SC-Requests and SDM-Incidents show and open

     

    Kind regards, Louis.



  • 3.  Re: Apps for CA Service Catalog?

    Posted 05-29-2017 06:47 AM

    Good Afternoon Salvatore.

     

    Some additional information:

    For SC-only to be shown in the app:
    > URL in the app: http://<SC-Server>:<SC-Port(8080)> with userid (e.g.) spadmin/spadmin
    > Home page looks okay
    > SC-Requests show and can be opened

     

    Kind regards, Louis van Amelsfort.



  • 4.  Re: Apps for CA Service Catalog?

    Posted 05-29-2017 08:08 AM

    Hi Louis,

     

    thank you for your answer.

     

    I was able to find the Android app, but not for Windows devices. Where can I download it for Windows devices?

     

    Best regards,

    S.



  • 5.  Re: Apps for CA Service Catalog?

    Posted 05-29-2017 08:17 AM

    Good Afternoon Salvatore.

     

    With my apology for mis-interpretating the question.

    The app is available for Android and IOS.

    As I understand you want to have it available for 'Windows' too, then please open an Idea to get voted for this in the community.

     

    Thanks and kind regards, Louis.



  • 6.  Re: Apps for CA Service Catalog?

    Posted 05-29-2017 08:36 AM

    Good Afternoon Salvatore.
     
    A similar IDEA has already been posted on the Communities for CA Clarity Mobile Time Manager Application on Windows Phone.
    https://communities.ca.com/ideas/235717124
     
    I then advise you to do the same for CA Service Catalog (and USS)?
     
    Thanks again and kind regards, Louis.



  • 7.  Re: Apps for CA Service Catalog?