Hello,
There is no specific configuration required to enable "Error per Interval" metric to be reported for User Store, it will only show up if there are actual errors reported by Policy Server Event Handler library. If no errors are reported than it's normal to not see this metric reporting in first place, once it gets reported than it will continue to report 0 values if no further errors happen.
For e.g if Policy Server fails to access the required User Store it should generate a error and consecutively should be reported by Siteminder Manager, so perhaps you can try that out as a test in your non-prod environment.
I can see from our internal QA system that validation has been done for this specific metric / use case.
Please note that Wily Siteminder Manager Agent consumes data produced by Siteminder Policy Server plugin so unless they report an error to us we won't report it.
The IntroscopeNativeDataReporter output will help you confirm whether or not Siteminder Plugin itself is reporting any "Errors Per Interval" metric or not. If metric doesn't exists then SMM Agent will not reporting those too.
Since information originates from the Siteminder Policy Server plugin you would need to report the issue to the Siteminder support.
You should attach to your case
- Smps.log, smtrace.log, please note attach full set of smps.log showing exact version policy server you are currently running, as well as the error you receiving.
- SMM output
I hope this helps,
Regards,
Sergio