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Error 401 occuring between 11:30pm and 12:15am each night

  • 1.  Error 401 occuring between 11:30pm and 12:15am each night

    Posted 05-04-2017 09:15 AM

    I have a script running that grabs data from the Rally lookback API every 15 minutes.  It works fine in general, but every night between approximately 11:30 pm and 12:15 am ET, I get the following error:

    Error 401 Full authentication is required to access this resource HTTP ERROR 401 Problem accessing /analytics-api/v2.0/service/rally/workspace/307187887/artifact/snapshot/query.js. Reason: Full authentication is required to access this resourcePowered by Jetty:// (line 59, file "Rally")

     

    I do not see this with the regular WSAPI.  Has anyone seen this before?  Is the lookback API "locked" during this time?



  • 2.  Re: Error 401 occuring between 11:30pm and 12:15am each night

    Posted 05-09-2017 04:40 PM

    Hi Steve,

     

    If you are still getting the HTTP 401 errors, could you please log a support ticket at support.ca.com or by calling 

    800-225-5224. LBAPI should not be locked during that time, and I think it would be best to troubleshoot via a support ticket.

    - Sean Davis