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  • 1.  Getting popup on the top of the console that "Information:server is stopped"

    Posted Nov 08, 2017 02:18 AM

    Hi ALL

     

    M' using Ca ehelath version 6.3.2.08 and we are using fail over setup in our environment.

     

    we are facing issue with importing data from Remote pollers. when we checked on "ca ehealth one click console "

    we are getting frequently  information on the top of the console that "Information:server is stopped". PFB

    when we checked ehealth services on "services.msc" all services are running but still we are facing this issue 

     

     

    lerror screen shot

     

    As checked ehealth logs PFB.

     

    Every 3 mins it is saying "System Event nhiCfgServer Server started successfully."

     

    request can any one help me with this.

     

    ---------------------Starting eHealth @ 11/08/2017 17:47:04---------------------
    Wednesday, November 08, 2017 05:47:10 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 05:47:29 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 05:49:24 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 17:50:32---------------------
    Wednesday, November 08, 2017 05:50:38 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 05:50:57 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 05:52:36 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 17:53:53---------------------
    Wednesday, November 08, 2017 05:53:59 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 05:54:18 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 05:56:07 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 17:57:10---------------------
    Wednesday, November 08, 2017 05:57:15 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 05:57:35 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 05:59:07 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 18:00:26---------------------
    Wednesday, November 08, 2017 06:00:29 PM Pgm nhiDbServer: Scheduled job 'Live Exceptions History' was missed (Job id: 100007).
    Wednesday, November 08, 2017 06:00:32 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 06:00:51 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 06:02:46 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 18:03:51---------------------
    Wednesday, November 08, 2017 06:03:57 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 06:04:16 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 06:06:02 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 18:07:07---------------------
    Wednesday, November 08, 2017 06:07:12 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 06:07:32 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 06:09:21 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 18:11:51---------------------
    Wednesday, November 08, 2017 06:11:59 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 06:12:17 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 06:14:29 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 18:15:34---------------------
    Wednesday, November 08, 2017 06:15:39 PM System Event nhiCfgServer Server started successfully.
    Wednesday, November 08, 2017 06:15:58 PM Host iblblrkecnms01: Pgm nhiArControl: Controller has started on system "iblblrkecnms01". Product version is 6.3.2.08.2165..
    Wednesday, November 08, 2017 06:17:30 PM Host iblblrkecnms01: Pgm nhiArControl: AR License information received from Response Server: AgentLicenses: 1000000 AgentLicenseExpire: 12/31/2035 18:29:59 TSAgentLicenses: 1000000 TSAgentLicenseExpire: 12/31/2035 18:29:59..
    ---------------------Starting eHealth @ 11/08/2017 18:18:53---------------------
    Wednesday, November 08, 2017 06:18:59 PM System Event nhiCfgServer Server started successfully.

    Thanks

    Vishal



  • 2.  Re: Getting popup on the top of the console that "Information:server is stopped"
    Best Answer

    Broadcom Employee
    Posted Nov 08, 2017 08:34 AM

    Vishal,

     

    Unfortunately there are a multitude of items that could cause a system to stop/crash and it is really a sort of problem that I would recommend that you open a full Support Case for a detailed and in depth look into the potential resolution.  That being said, I recommend that you take a look at this KB Article and see if any of these items apply:

     

    eHealth will not start or continually crashes, what do I do? 

     

    Troy



  • 3.  RE: Re: Getting popup on the top of the console that "Information:server is stopped"

    Posted Apr 01, 2020 04:49 AM

    ​Where is the article referred to now stored:

    eHealth will not start or continually crashes, what do I do?

    The CA site is not online, and I have tried searching the BC site to no avail.


    Original Message


  • 4.  RE: Re: Getting popup on the top of the console that "Information:server is stopped"

    Broadcom Employee
    Posted Apr 01, 2020 11:01 AM
    This should work.

    https://knowledge.broadcom.com/external/article/32042

    ------------------------------
    Technical Support Engineer IV
    Broadcom
    ------------------------------

    Original Message


  • 5.  RE: Re: Getting popup on the top of the console that "Information:server is stopped"

    Posted Apr 01, 2020 10:02 PM

    Hi Michael,

     

    Thank you so much for this quick response,

     

    I have forwarded it through to our support team.

     

    I will let you know how it goes.

     

    Regards

    Simon




    Original Message