Specify Display Name shown as a sender of Email notification

[Martin Snizek]

Hello,

 

we have got two environments (test and prod). On test, after we receive email notification from CA PPM we see CA PPM - TEST as a sender of the email - a "human readable" name, but on production the sender is shown as [e-mail].

 

Is there any possibility how to set the "diplay name" of the sender in CA PPM or anywhere else?

 

Thank you all and Regards,

Martin

[Suman Pramanik]

HI Martin,

 

Unfortunately not as in CSA we have default sender address and not name

 

 

 

Regards

Suman Pramanik 

[Martin Snizek]

Thank you Suman, I thought so.

 

Regards,

Martin

[Eugene Greiff]

Assuming PPM is using javax.mail and the From address is base on javax.mail.internet.InternetAddress, then any RFC 822 address form should be valid.

 

[e-mail]

EMAA 152 <[e-mail]>

"EMEA, 152" <[e-mail]>

 

For this to work, the CSA would need to except a valid RFC 822 address which might not be the case.

 

RFC 822 - STANDARD FOR THE FORMAT OF ARPA INTERNET TEXT MESSAGES (RFC822) 

 

See appendix A for address examples.

 

Just thoughts,

Gene

[Suman Pramanik]

Hi Gene,

 

I haven;t tried the RFC 822 format yet, I might have to check and confirm if it actually works 

 

Regards

Suman Pramanik 

[Martin Snizek]

Hi Gene,

 

I tried your assumption. I entered TEST_USER <[e-mail]> in the property file as a defaultSenderAddress.

 

And when I tried to restart services of CA PPM I got following error message:

[Fatal Error] :43:144: The value of attribute "defaultSenderAddress" associated with an element type "mailServer" must not contain the '<' character.
Warning: document is invalid: /app/ppm/clarity/config/properties.xml

 

So I deleted <> characters. After that I was able to restart CA PPM services, but no email notification was send to me.

 

So I'm afraid that it does not work

 

Thank you and Regards,

Martin

[Eugene Greiff]

Did you try escaping the <> in the email address?

 

 

  <mailServer host="localhost" username="" password=""
  fromAddress="" sendProtocol="smtp" fetchProtocol="imap"
  defaultSenderAddress="user one &lt;[e-mail]&gt;"
  useAuthentication="true"/>

 

V/r,

Gene

[bassa10]

Hi Martin,

 

As Suman specified OOTB, as present in CSA , the present ask is not feasible.

This could be achieved using GEL script, wherein you could modify the email body, or incorporate html based email body.

 

An interesting read on the same is on the following link, if you would like to go down that path:

XOG and GEL Email Clarity v13 

GEL EMAIL CC 

Learn with Rego | XOG Error, Changes Invisible in Apps, DWH Parameterized lookup, Team Member Rights, & Retain Formatting of Large String in GEL Email 

 

A sample script would be as follows, which you could refer to in addition to the above links:

 

<gel:script xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:core="jelly:core"
xmlns:gel="jelly:com.niku.union.gel.GELTagLibrary"
xmlns:soap="jelly:com.niku.union.gel.SOAPTagLibrary"
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:sql="jelly:sql"
xmlns:xog="http://www.niku.com/xog"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<gel:email from="FromAddress"
fromName="Email Tester"
to="ToAddress"
subject="Testing Your EMAIL Functionality">
It works well.
</gel:email>

</gel:script>

 

 

Regards,

Samik

[Martin Snizek]

Hello Samik,

 

Thank you for your reply, I know about this possibility via GEL scripts, but we need to achieve the same for OOTB notifications. It's not possible to set it up, as Suman mentioned.

 

Regards,

Martin