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CA Service Catalog - Approval process

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  • 1.  CA Service Catalog - Approval process

    Posted 03-01-2018 10:47 AM

    Ca Service Catalog not sending email to the approver to action

     

    My policy is as per below....the manager of the requester is the one to approve. 

     

    Thus, when I submit a ticket, I (as the approver) receive below email.

     

    I am also the manager and although I can approve or reject in Catalog…

    I am not receiving the mail to action. 

     

    Could you please advise?



  • 2.  Re: CA Service Catalog - Approval process
    Best Answer

    Posted 03-01-2018 04:51 PM

    Hey James,

     

    These emails are triggered via events-rules-actions, can you ensure the following is enabled from the Catalog UI:

     

    Administration > Events-Rules-Actions > Request Pending Action Change > When Pending Approval actions are Assigned > Notify Approver on Pending Approval

     

    Thanks,

    Jason



  • 3.  Re: CA Service Catalog - Approval process

    Posted 03-02-2018 01:16 AM

    Jason, you are a legend! Thank you. 



  • 4.  Re: CA Service Catalog - Approval process

    Posted 03-02-2018 10:43 AM

    You are most welcome James, glad to help!



  • 5.  Re: CA Service Catalog - Approval process

    Posted 03-02-2018 12:37 PM

    Jason_Wolfe Legend? calm down



  • 6.  Re: CA Service Catalog - Approval process

    Posted 07-06-2018 03:27 PM

    Hi Catalog gurus, 

    It's been a while since a last comment. 

    A question on aesthetics. 

     

    When viewing a catalog request, it shows comments as a required field, which is great. 

    But it takes up half of the screen on the right hand side, making it very difficult to read important details, especially tables with lots of columns. 

    Only when approving does the request information appear at the bottom making the form now legible. There is inconsistency. 

    Can you please advise?