Clarity

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  • 1.  Beacon service failing randoly with System error 1058

    Posted Mar 13, 2018 09:48 AM

    After applying patch 10 on 14.3, beacon is showing random behavior, with sometime service comes up and sometimes it shows below error:

    System error 1058 has occurred.

    The service cannot be started, either because it is disabled or because it has no enabled devices associated with

     

     

    Below is the beacon-system logs:

    2018/03/13 08:34:13.520 | Unable to install the CA Clarity PPM Beacon service - The specified service has been marked for deletion. (0x430)
    2018/03/13 08:34:11.008 | <-- Wrapper Stopped
    2018/03/13 08:34:21.016 | Timed out waiting for wrapperServiceMain
    2018/03/13 08:34:27.092 | CA Clarity PPM Beacon service installed.
    2018/03/13 08:34:27.389 | --> Wrapper Started as Service
    2018/03/13 08:34:27.424 | Java Service Wrapper Professional Edition 64-bit 3.5.17
    2018/03/13 08:34:27.424 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
    2018/03/13 08:34:27.440 |     http://wrapper.tanukisoftware.com
    2018/03/13 08:34:27.440 |   Licensed to CA, Inc. for CA PPM Beacon
    2018/03/13 08:34:27.440 |
    2018/03/13 08:34:28.971 | Launching a JVM...
    2018/03/13 08:34:29.189 | WrapperManager: Initializing...
    2018/03/13 08:34:29.742 | CA Beacon Service Starting: Tue Mar 13 08:34:29 CDT 2018
    2018/03/13 08:34:30.179 |
    2018/03/13 08:34:30.179 | -------------------------------------------------------------------
    2018/03/13 08:34:30.179 | GMS: address=apses5579-60979, cluster=CLRTY-SA, physical address=10.86.224.132:51037
    2018/03/13 08:34:30.195 | -------------------------------------------------------------------
    2018/03/13 08:34:30.304 | Validated by server: 10.86.228.135:9090
    2018/03/13 08:34:30.304 | Validated by server: 10.86.220.93:9090
    2018/03/13 08:34:30.304 | Validated by server: 10.86.224.132:9090
    2018/03/13 08:34:38.941 | Unable to install the CA Clarity PPM Beacon service - The specified service has been marked for deletion. (0x430)
    2018/03/13 08:34:36.445 | <-- Wrapper Stopped
    2018/03/13 08:34:46.461 | Timed out waiting for wrapperServiceMain
    2018/03/13 08:34:52.994 | CA Clarity PPM Beacon service installed.
    2018/03/13 08:34:53.310 | --> Wrapper Started as Service
    2018/03/13 08:34:53.334 | Java Service Wrapper Professional Edition 64-bit 3.5.17
    2018/03/13 08:34:53.334 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
    2018/03/13 08:34:53.349 |     http://wrapper.tanukisoftware.com
    2018/03/13 08:34:53.349 |   Licensed to CA, Inc. for CA PPM Beacon
    2018/03/13 08:34:53.349 |
    2018/03/13 08:34:54.881 | Launching a JVM...
    2018/03/13 08:34:55.099 | WrapperManager: Initializing...
    2018/03/13 08:34:55.542 | CA Beacon Service Starting: Tue Mar 13 08:34:55 CDT 2018
    2018/03/13 08:34:56.089 |
    2018/03/13 08:34:56.089 | -------------------------------------------------------------------
    2018/03/13 08:34:56.089 | GMS: address=apses5579-14390, cluster=CLRTY-SA, physical address=10.86.224.132:60932
    2018/03/13 08:34:56.105 | -------------------------------------------------------------------
    2018/03/13 08:34:56.214 | Validated by server: 10.86.228.135:9090
    2018/03/13 08:34:56.214 | Validated by server: 10.86.220.93:9090
    2018/03/13 08:34:56.214 | Validated by server: 10.86.224.132:9090



  • 2.  Re: Beacon service failing randoly with System error 1058

    Broadcom Employee
    Posted Mar 13, 2018 12:10 PM

    This looks like a multicast issue where beacon is unable to communicate and getting stopped in a hung state. Do you have any script to auto start the services? 

     

    Also in log it looks time when Beacon is getting stopped but unable to stop completely "Timed out waiting for wrapperServiceMain"

     

    So you should see if there is enough memory also available at the server to start and stop the services