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Policy Manager throwing error

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  • 1.  Policy Manager throwing error

    Posted 07-31-2017 01:50 PM

    Hello Team,

     

    Getting below error ,when trying to connect to gateway 8.4 using policy manager.

     

     

    Tried re-installing jdk for this, but it didn't help. It was working earlier, os is " win 10 ".

     

    Thanks,

    Ankush



  • 2.  Re: Policy Manager throwing error

    Posted 07-31-2017 10:16 PM

    Did you try to disable TLS 1.0 on listening ports by any chance or did you make any changes to listening port properties please confirm



  • 3.  Re: Policy Manager throwing error

    Posted 08-01-2017 12:15 AM

    Hello Ankush,

    Can you show the pm log?

    for windows,

    C:\Users\<user>\.l7tech\ssm0.log

     

    Regards,

    Mark



  • 4.  Re: Policy Manager throwing error

    Posted 08-01-2017 01:14 AM
      |   view attached

    Hi Mark,

     

    Attached logs for the same, kindly take a look.

     

    Thanks,

    Ankush

    Attachment(s)

    zip
    ssm0.log.zip   183K 1 version


  • 5.  Re: Policy Manager throwing error
    Best Answer

    Posted 08-01-2017 02:54 AM

    Hello Ankush,

    I see many messages like,

    INFO: Adding certificate

    SEVERE: Error importing new certifiate

    Can you provide more details about what had been done?

    Are you trying to use client certificate to login?

    You may try one of following,

    1. login with username/password

    2. change another port, on login window,  input gateway host like,

    <gatway host name >:9443

    3. move the file C:\Users\<user>\.l7tech\trustStore to another backup folder, restart policy manager, and login again

     

    Regards,

    Mark



  • 6.  Re: Policy Manager throwing error

    Posted 08-01-2017 05:13 AM

    Thanks Mark !!

     

    Moving truststore did the trick for me.

     

    Thanks,

    Ankush