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WebView -  Error retrieving permissions. Status code: 503

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  • 1.  WebView -  Error retrieving permissions. Status code: 503

    Posted 01-21-2018 04:36 PM

    Hi,

    I'm having trouble to see webview, I'm getting this error from TC Messages

    Error retrieving permissions. Status code: 503
    I'm running APM  in my local enviroment
    linux mint 18.3 
    APM v= 10.5.1.8
    I've seen this links
     
    and I've checked this possible cause, but I've made that changes in IntroscopeWebView.properties like this
    ===========================================================================================
    # The port on which WebView listens for HTTP traffic
    introscope.webview.tcp.port=8080

     

    # The WebView application context path. This string will be appended
    # to the fully qualified hostname and port to form the WebView root URL.
    # For example:
    # If context path is... WebView root URL will be...
    # / http://yourhost.yourdomain.com:8080/
    # /WebView/ http://yourhost.yourdomain.com:8080/WebView/
    introscope.webview.context.path=/

     

    # Some single sign products can include headers that push header size
    # over the Jetty default limit of 4096. This is usually seen as an HTTP 413.
    # This property allows increasing the header limit over the default setting.
    introscope.webview.request.headersize=8192
    #################################
    # Enterprise Manager Locations and Names
    #
    # ================
    # Settings WebView uses to find the Enterprise Manager

     

    introscope.webview.enterprisemanager.tcp.host=AR-NT-88
    introscope.webview.enterprisemanager.tcp.port=5001
    introscope.webview.enterprisemanager.webserver.tcp.port=8081

     

    # URL that points to the root of the Enterprise Manager REST API
    introscope.webview.enterprisemanager.rest.base=http://{EM_HOST}:8081/apm/appmap
    ===========================================================================================
    I restarted WebView
    In addition I've cleared cache data in browser,
    IntroscopeWebView.log show me this error
    ===========================================================================================
    1/21/18 10:52:37.315 AM ART [INFO] [WebView.Login] Logged out user "admin"
    1/21/18 10:52:37.346 AM ART [ERROR] [WebServer.RemoteClientConnectionManager] Unable to connect to EM AR-NT-88:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory - java.util.concurrent.RejectedExecutionException: Task com.wily.introscope.client.ConnectionListenerList$5@2c2fdd4a rejected from java.util.concurrent.ThreadPoolExecutor@661b4b59[Shutting down, pool size = 1, active threads = 1, queued tasks = 0, completed tasks = 2]
    1/21/18 10:52:37.347 AM ART [INFO] [WebView.Login] Logged out user "WilyWebView"
    1/21/18 10:52:37.351 AM ART [INFO] [WebView] The WebView application has successfully stopped.
    1/21/18 10:52:37.395 AM ART [INFO] [org.mortbay.log] Stopped SocketConnector@0.0.0.0:8080
    1/21/18 11:00:52.440 AM ART [WARN] [org.mortbay.log] 249 threads could not be stopped
    1/21/18 11:00:52.482 AM ART [ERROR] [WebView] Unable to establish connection with remote resource at http://ar-nt-88:8080/apm/appmap/private/extension!
    java.net.ConnectException: Connection refused (Connection refused)
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:589)
    at java.net.Socket.connect(Socket.java:538)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
    at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:781)
    at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:647)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1569)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.j


  • 2.  Re: WebView -  Error retrieving permissions. Status code: 503

    Posted 01-22-2018 08:48 AM

    Can a fellow APM Admin/customer, Partner, or CA staff provide Osvaldo with a good next step?

    Thanks in advance!



  • 3.  Re: WebView -  Error retrieving permissions. Status code: 503
    Best Answer

    Posted 01-23-2018 07:14 AM

    Dear Osvaldo:

        I will ask internally in Support for a response. If you do not hear back anything by the time you read thism please consider open a case. If you do this, we hope that you share teh case resolution/ststaus to help others 

     

    Thanks in advance

    Hal German



  • 4.  Re: WebView -  Error retrieving permissions. Status code: 503

    Posted 01-23-2018 07:26 AM

    Hi German,

     

    Thanks for your response. If I would get a solution i'll publish it here.

     

    Best regards.-