Plex 2E

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Corporate information of Plex license(ca.olf file)

  • 1.  Corporate information of Plex license(ca.olf file)

    Posted 10-28-2016 04:13 AM

    Hello,


    There is no description of the company name and the Site ID to the recently issued Plex license (ca.olf file).
    Our customer made a complaint about it.

    Isn't everyone in trouble?


    Regards,
    Hifumi



  • 2.  Re: Corporate information of Plex license(ca.olf file)

    Posted 10-28-2016 08:39 AM

    Dear Hifumi,

    Please see the following screen print. i expect this is what you are loooking for.

    regards

    Thomas

    It's from CA TEC268253

     



  • 3.  Re: Corporate information of Plex license(ca.olf file)

    Posted 10-30-2016 09:12 PM

    Dear Thomas,

     

    The following is the information of the Plex license that has been issued this month.
    Previously issued licenses have the company information like your screen print.
    However, all the licenses that have been issued this year do not have company information(Header lines).

     

     

     

    The company information is not displayed in CA Plex version information when we use this license. I understand that it is caused by the fact that ca.olf file does not have Header lines.
    We partner distribute the licenses that have been issued from the CA to the Japanese customer. We are in trouble because the company information that has been output in the previous CA Plex version information is not output.

     

     

     

    Should  we open the issue for this problem or post an idea that is better to remove the company information from the CA Plex version information?
    When I should open issue, where(/which product) should I open issue?

    I would like to get your thoughts on it.


    Regards,
    Hifum



  • 4.  Re: Corporate information of Plex license(ca.olf file)

    Posted 10-31-2016 03:16 AM

    Dear Hifumi,

    I would suggest to open a issue/case for this.

    regards

    Thomas



  • 5.  Re: Corporate information of Plex license(ca.olf file)

    Posted 11-01-2016 08:22 PM

    Dear Thomas,

     

    Thank you for your advice.

    I will open the issue for this problem.

     

    Regards,
    Hifum



  • 6.  Re: Corporate information of Plex license(ca.olf file)

    Posted 11-01-2016 09:52 AM

    Hifum, 

     

    You should call 1-800-225-5224 and speak to a Customer Care representative. These are the agents who can assist you with your ca.olf file.

     

    Thanks,



  • 7.  Re: Corporate information of Plex license(ca.olf file)

    Posted 11-01-2016 08:23 PM

    Dear Stephen,

     

    Thank you for your advice.
    I am going to open the issue for this problem this time.

     

    Regards,
    Hifum