There is no description of the company name and the Site ID to the recently issued Plex license (ca.olf file).Our customer made a complaint about it.
Isn't everyone in trouble?
Please see the following screen print. i expect this is what you are loooking for.
It's from CA TEC268253
The following is the information of the Plex license that has been issued this month.Previously issued licenses have the company information like your screen print.However, all the licenses that have been issued this year do not have company information(Header lines).
The company information is not displayed in CA Plex version information when we use this license. I understand that it is caused by the fact that ca.olf file does not have Header lines.We partner distribute the licenses that have been issued from the CA to the Japanese customer. We are in trouble because the company information that has been output in the previous CA Plex version information is not output.
Should we open the issue for this problem or post an idea that is better to remove the company information from the CA Plex version information?When I should open issue, where(/which product) should I open issue?
I would like to get your thoughts on it.
I would suggest to open a issue/case for this.
Thank you for your advice.
I will open the issue for this problem.
You should call 1-800-225-5224 and speak to a Customer Care representative. These are the agents who can assist you with your ca.olf file.
Thank you for your advice.I am going to open the issue for this problem this time.