Test Data Manager

Tech Tip: TDoD: Exception occurred while validating license- Error loading server key

  • 1.  Tech Tip: TDoD: Exception occurred while validating license- Error loading server key

    Posted 01-16-2018 12:10 PM

    Our TDoD service has stopped and these errors are in the log file:

     

    FATAL GTWCFHost.GTWCFHost - Exception occurred while validating license 
    FATAL GTWCFHost.GTWCFHost - Exception Code: licence_error_loading_server_key. Exception Message: Error loading server key: Error executing: select pk_gtrep_lic.f_get_clob (:lClobID) 
    from dual:\r\nORA-03113: end-of-file on communication channel 
    Process ID: 15073908 
    Session ID: 1120 Serial number: 12961 
    FATAL GTWCFHost.GTWCFHost - Stack Trace: at GT.TDMoD.Services.Security.Licence.ReturnServerLicence(String lsServerLicence) 
    at GT.TDMoD.Services.Security.Licence.TestServerLicence() 
    at GTWCFHost.GTWCFHost.licenseTimer_Elapsed(Object sender, ElapsedEventArgs e) 
    FATAL GTWCFHost.GTWCFHost - Closing service host 
    FATAL GTWCFHost.GTWCFHost - Service host closed

     

    To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1130932.html